Mordekaï Kabanga

As a freelance interpreter for the European Union Agency for Asylum, I provide interpretation services in French, English, and Lingala. I have developed strong language skills and the ability to understand nonverbal cues, ensuring accurate communication without omissions or distortions.

Promoted from Customer Service Agent to Team Leader, overseeing a team of 20 employees. Responsible for setting objectives, motivating staff, and communicating with upper management to achieve business goals. Experience in quality analysis and performance improvement.

Provided customer support through inbound and outbound calls, assisting customers with product purchases and resolving complaints. Developed sales skills and trained in customer service protocols.

Pursuing a Bachelor's degree in Business Administration with a focus on developing skills in management, finance, and marketing. The program emphasizes practical applications and prepares students for various roles in the business sector.

Completed NCFE Level 2 Certificate in Principles of Customer Service, focusing on essential customer service skills, effective communication, and understanding customer needs.

Achieved a High School Diploma, completing a comprehensive curriculum that prepared students for further education and professional opportunities.

Studied Marketing and Sales, gaining knowledge in marketing strategies, sales techniques, and computer skills, including proficiency in MS Office Suite.

Completed primary and secondary education, focusing on a well-rounded curriculum that included various subjects and extracurricular activities.