Open to opportunities

Moon Gazer

@moongazer

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AI Automation Specialist building LLM-powered workflow tools for support, ops, and content.

India

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What I'm looking for

I’m looking for AI automation and AI operations roles where I can build LLM workflow tools for support and CRM automation—turning repetitive processes into faster, documented, QA-tested outcomes using Python, n8n, and Streamlit.

I’m a customer service and US insurance operations professional transitioning into AI automation, bringing hands-on LLM-powered tools I’ve built for email generation, resume analysis, expense tracking, marketing content, and business research.

I focus on workflow design end-to-end—using Python, Streamlit, n8n, and OpenRouter to create practical assistants with strong prompt engineering, reusable UI flows, and automation that speeds up customer communication and operational follow-ups.

From my frontline US support experience (voice/chat/email with SLA-driven issue resolution), I’m trained to analyze problems clearly and document what teams need—so I can turn repetitive processes into AI-assisted email drafting, knowledge automation, and CRM/workflow automation.

Experience

Work history, roles, and key accomplishments

Current

Health Insurance Advocate

Current

Concentrix

Jul 2025 - Present (1 year)

Handle insurance-related queries for elderly US customers by coordinating with doctors and pharmacies to resolve cases. Analyze customer issues, maintain detail-oriented healthcare support communication, and identify repetitive support workflows suitable for AI-assisted email drafting, documentation, and knowledge automation.

Customer Support AI Email Documentation

Customer Service Representative

TTEC Customer Solutions India

Jul 2024 - Jul 2025 (1 year)

Supported a US blended process across voice, chat, and email channels with check-in issue resolution under 60–90 minute turnaround expectations. Managed customer communications, issue diagnosis, follow-ups, and created escalation-ready documentation to reduce manual process gaps.

Customer Support US Blended Process Escalation Ready Documentation Support Operations