I built an n8n customer support triage workflow connecting Tally webhooks, Llama 3.3/OpenAI, and an Airtable knowledge base. It classifies sentiment and intent, drafts replies in under five seconds, and reduced support triage workload by 70% with human approval for high-priority cases.
As an Operations Analyst, Endorsements contractor for a US Insurance Agency, I handle endorsements across carrier portals and EZLynx, maintain 99.8% data accuracy, and meet every 24-hour SLA. I’ve also written 12+ SOPs and trained team members; separately, I built a lead-scoring and voice AI workflow that calls qualified leads within 60 seconds.
