Ajay Wankhede
@ajaywankhede
Customer Support Specialist automating high-volume triage with LLMs to cut manual review and speed resolution.
IndiaWhat I'm looking for
I’m a Customer Support Specialist with 2+ years of experience across high-volume support operations and AI-powered workflow automation. I’ve worked from L2 escalation support at Amazon to production-grade systems that automate triage and improve response quality.
At Amazon, I consistently met CSAT and CCXU goals while maintaining fast AHT/CHT across calls, chat, and email. I learned how escalation design and response quality work under pressure—across India and US campaigns.
At Syvora, I built CS Decision Engine v2.0 on n8n Cloud, connecting Gmail → Claude AI → a decision tree → Slack to eliminate 80% of manual CS review for refunds, fraud flagging, and subscription cancellations. I also engineered the Claude node to return structured JSON consumed by downstream decision logic, keeping the system focused on reasoning—not chat.
Most recently, I designed end-to-end agentic workflows for DeFi operations and led automations for multi-property hospitality ops using Make and Zapier. From AI-drafted guest responses to real-time webhook visibility, my goal is always the same: faster, higher-quality resolutions with less manual overhead.
Experience
Work history, roles, and key accomplishments
AI Workflow Automation Engineer
Syvora
Dec 2025 - Present (7 months)
Built a CS Decision Engine v2.0 on n8n Cloud that uses Gmail → Claude AI → decision tree → Slack to eliminate 80% of manual customer support review for refunds, fraud flagging, and subscription cancellations. Engineered structured JSON outputs for routing and deployed agentic workflows for DeFi operations triage and escalation.
Automation & Operations Lead
Third Eye Group
Feb 2025 - Dec 2025 (10 months)
Led automation for multi-property Airbnb operations using Make and Zapier, including booking confirmations, check-in instructions, and maintenance ticketing, eliminating 15+ manual hours per week. Deployed Claude AI for guest complaint triage to cut reply time from 30+ minutes to under 5 minutes and integrated REST API webhooks across Airbnb, Google Sheets, and Slack for real-time operational visi
Customer Service Associate (L2)
Amazon
Jul 2024 - Feb 2025 (7 months)
Served as an L2 escalation agent for complex and unresolved customer contacts across chat, phone, and email, maintaining CSAT and CCXU goals. Managed tight AHT/CHT performance and identified recurring ticket patterns that informed the triage logic behind the CS Decision Engine.
Education
Degrees, certifications, and relevant coursework
Ajay hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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