At AT&T Grupo Soporte y Servicios, I provided specialized technical support to U.S. customers, diagnosed service issues, and guided customers through troubleshooting. I also created and resolved service tickets, provisioned eSIMs, and processed service changes.
Previously, I supported customers with wireless services at Tech Mahindra – Verizon and banking accounts at Servicios Corporativos Scotia. At IkéAsistencia, I coordinated travel and other concierge requests, including executive airport assistance and Mastercard VIP Lounge access.
