Open to opportunities

Monsen Clark

@monsenclark

Message

Tax Preparer and customer service professional focused on accurate compliance and solutions.

United States

Message

What I'm looking for

I’m looking for a challenging position with a growing corporation, using my Customer Service experience, while having an arena for growth and learning.

I’m a Tax Preparer with extensive customer service experience, dedicated to providing accurate, compliant work while treating people with respect. I’ve prepared and filed federal, state, and local tax returns for individuals, partnerships, corporations, and trusts.

In call-center and healthcare coordination roles, I’ve de-escalated concerns, scheduled and pre-registered patients for exams and procedures, and maintained detailed call logs. I bring a practical focus on resolving issues, explaining processes clearly, and supporting growth through continuous learning.

Experience

Work history, roles, and key accomplishments

Tax Preparer

1800 Tax Pro

Dec 2020 - Apr 2025 (4 years 4 months)

Prepared and filed accurate federal, state, and local tax returns for individuals, partnerships, corporations, and trusts. Reviewed W-2 and 1099 documents for compliance and used tax software to calculate deductions, credits, and liabilities.

Tax Preparation W 2 1099 Review Tax Compliance Tax Return Software

CSR/Referral Coordinator

The City of New York

Dec 2021 - Oct 2022 (10 months)

Scheduled and pre-registered patients for exams and procedures with specialists and providers. Managed referral status updates, maintained detailed call logs, and coordinated next steps based on investigation outcomes.

Patient Scheduling Referral Coordination Call Center Support

Home Health Care Administrator

Personal Home Health Care

May 2006 - Apr 2021 (14 years 11 months)

Handled clerical and administrative support including answering phones and preparing documents. Provided customer support by reviewing client accounts and delivering updates related to billing and account information.

Administrative Support Phone Support document preparation Customer Service

Customer Service/Sales Representative

DirecTV

Apr 2016 - Nov 2018 (2 years 7 months)

Resolved dissatisfied customer situations through de-escalation and provided patient support and guidance. Contacted customers about new products, services, and policies, and guided callers through troubleshooting and using company services.

Customer Service Sales Outreach Troubleshooting Guiding Account Service Setup Support For Using Company Services