Monsen Clark
@monsenclark
Tax Preparer and customer service professional focused on accurate compliance and solutions.
What I'm looking for
I’m a Tax Preparer with extensive customer service experience, dedicated to providing accurate, compliant work while treating people with respect. I’ve prepared and filed federal, state, and local tax returns for individuals, partnerships, corporations, and trusts.
In call-center and healthcare coordination roles, I’ve de-escalated concerns, scheduled and pre-registered patients for exams and procedures, and maintained detailed call logs. I bring a practical focus on resolving issues, explaining processes clearly, and supporting growth through continuous learning.
Experience
Work history, roles, and key accomplishments
Tax Preparer
1800 Tax Pro
Dec 2020 - Apr 2025 (4 years 4 months)
Prepared and filed accurate federal, state, and local tax returns for individuals, partnerships, corporations, and trusts. Reviewed W-2 and 1099 documents for compliance and used tax software to calculate deductions, credits, and liabilities.
CSR/Referral Coordinator
The City of New York
Dec 2021 - Oct 2022 (10 months)
Scheduled and pre-registered patients for exams and procedures with specialists and providers. Managed referral status updates, maintained detailed call logs, and coordinated next steps based on investigation outcomes.
Home Health Care Administrator
Personal Home Health Care
May 2006 - Apr 2021 (14 years 11 months)
Handled clerical and administrative support including answering phones and preparing documents. Provided customer support by reviewing client accounts and delivering updates related to billing and account information.
Customer Service/Sales Representative
DirecTV
Apr 2016 - Nov 2018 (2 years 7 months)
Resolved dissatisfied customer situations through de-escalation and provided patient support and guidance. Contacted customers about new products, services, and policies, and guided callers through troubleshooting and using company services.
Education
Degrees, certifications, and relevant coursework
San Antonio Technical College
Associate
2020 - 2023
Completed an associate program at San Antonio Technical College from 2020 to 2023. Field of study was not specified.
Newton High School
High School Diploma, High School
1999 - 2004
Earned a high school diploma at Newton High School from 1999 to 2004.
Availability
Location
Authorized to work in
Job categories
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