Looking for a job

monish vijay

@monishvijay

Service Delivery Specialist at Accenture who stabilized 12+ client projects across energy, insurance, pharma, agriculture, and telecom.

India

Message

At Accenture, I owned service delivery across concurrent client accounts, serving as a primary point of contact and turning requirements into project plans. I stabilized 12+ client projects across Oil & Energy, Insurance, Pharma, Agriculture, and Telecom during transitions to steady state.

I partnered with Finance, Staffing, and Recruitment teams on resource gaps, invoicing, budget true-ups, and client billing. I also led Agile ceremonies and sprint governance, and completed training in Agentic AI frameworks and tools including LangGraph and CrewAI.

Experience

Work history, roles, and key accomplishments

Service Delivery Specialist & Governance Lead

Accenture

Jul 2015 - Aug 2026 (11 years 1 month)

Owned service delivery across concurrent client accounts, acting as primary point of contact and translating requirements into actionable project plans. Stabilized 12+ client projects across multiple verticals and managed resource, financial, and quality assurance functions.

Service Delivery Project Governance Client Operations Quality Assurance Agile Scrum Financial Management Stakeholder Management AI GenAI Agentic AI LangGraph Crew AI Salesforce Agentforce Oracle AI Agent Studio SAP Joule Now Assist Amazon Q

Trainer, Sales Coach & Technical Support Specialist

Dell International Services

Jan 2012 - Dec 2015 (3 years 11 months)

Trained new hires on sales techniques and product knowledge, provided floor coaching, and audited sales and support calls to improve conversion rates. Handled hardware/warranty support for enterprise clients and managed dissatisfied customers to full resolution.

Training Sales Coaching Quality Analysis Technical Support Customer Experience Hardware Support Warranty Support