At Guidehouse India Pvt. Ltd, I recovered AED 1.84M in unbilled revenue through aging analysis, reconciliation, and audit-driven corrective actions. I also coordinated statutory audits for UK/EU entities, aligning processes with IFRS requirements.
I implemented AI-enabled automated billing solutions that reduced manual data entry by 45% and saved more than 60 man-hours per month. I also managed vendor and facilities contracts that delivered AED 735K in annual cost savings.
At Maruti Suzuki India Limited, I managed customer success operations across dealer and delivery networks, achieving 95%+ CSAT. I streamlined delivery processes and customer communication, helping improve operational performance by 20%.
I developed onboarding and training programs that reduced new-hire ramp-up time by 30%, and introduced delivery tracking and performance monitoring solutions. My work has included financial controllership, collections, audit governance, and process automation.
