Monir Hossain Redoy
@monirhossainredoy
BPO Specialist | 7+ Years in Sales, Affiliate Marketing, and Team Leadership | Customer Acquisition & Retention | Process Optimization
Sri LankaWhat I'm looking for
I am a dynamic iGaming and BPO professional with over seven years of experience in sales, affiliate marketing, and team leadership across multiple markets.
I have led large teams—managing 50+ staff—and developed acquisition strategies focused on FTDs, retention, and revenue optimization for brands including Fun88, Betway, and Dafabet.
My strengths include affiliate partnerships, regulatory compliance, market analysis, KPI optimization, and delivering data-driven performance reports that improve conversions and lifetime value.
I communicate fluently in English, Bangla, Hindi/Urdu, and Tamil, and I seek roles where I can scale player acquisition, mentor teams, and implement growth-oriented strategies.
Experience
Work history, roles, and key accomplishments
Assistant Sales Manager
KnowTechSolutions (Fun88)
Mar 2024 - Present (1 year 7 months)
Led and managed a team of 50+ staff for iGaming brand Fun88, driving affiliate marketing and player acquisition strategies that improved first-time depositor (FTD) conversions and retention through data-driven reporting.
Key Account Sales Support Manager
KonnectBPO Technologies
Mar 2022 - Oct 2023 (1 year 7 months)
Managed strategic accounts and client relationships for a BPO iGaming firm, providing sales support and process optimization that enhanced business growth and client retention.
Senior Executive – Sales
KonnectBPO Technologies
Sep 2021 - Mar 2022 (6 months)
Executed affiliate marketing and B2B/B2C sales initiatives focused on player acquisition and retention, delivering performance reports and supporting market expansion efforts.
Customer Relationship Executive
Scicom Lanka (Dafabet)
Feb 2019 - Aug 2021 (2 years 6 months)
Handled high-volume customer acquisition and support across calls, email, and live chat for global iGaming brands, resolving issues and optimizing service processes to improve satisfaction.
Education
Degrees, certifications, and relevant coursework
NUNorthumbria University
Graduate Diploma, Business Management
2018 - 2019
Completed a Graduate Diploma in Business Management & related studies in 2018–2019 focusing on business management concepts.
NFOTEC Computer Systems
Diploma, Information Technology
2008 - 2008
Completed a Diploma in MS Office Professional in 2008 focused on Microsoft Office applications.
International Professionals Academy UK Ltd
Diploma, Digital Marketing
Completed a Diploma in Digital Marketing covering digital marketing strategies and analysis.
Tech stack
Software and tools used professionally
Availability
Location
Sri LankaAuthorized to work in
Job categories
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