MSMonique Sanchez
@moniquesanchez
Motivated healthcare professional with 12 years of experience.
United StatesWhat I'm looking for
I am a motivated and adaptable professional with over 12 years of experience in healthcare, mental health, and customer service. My journey has been driven by a strong work ethic and a deep compassion for helping others. I am eager to contribute my technical skills and dedication to a team that values reliability and excellence.
Throughout my career, I have successfully improved clinical workflows, reduced patient wait times, and enhanced patient satisfaction significantly. My role as a Youth & Adolescent Peer Support Specialist allowed me to build strong relationships with patients and caregivers, guiding them through mental health and recovery options with empathy. I have also excelled in managing operations and training new hires, ensuring compliance and quality care across various healthcare settings.
As a Freelance Florist, I have honed my skills in design and client communication, managing a mobile “Bloom Bar” for events. This experience has further developed my marketing and social media skills, showcasing my versatility and adaptability in different professional environments.
Experience
Work history, roles, and key accomplishments
Freelance Florist
Petal & Thread Co.
Oct 2021 - Present (3 years 9 months)
Designed and arranged over 250 custom floral pieces for various events and daily orders. Successfully launched and managed a mobile "Bloom Bar" for community and corporate events, handling all aspects from sourcing to client communications.
Youth & Adolescent Peer Support Specialist
The Center for Healthcare Services
May 2019 - Oct 2021 (2 years 5 months)
Improved clinical workflows, which led to a 75% increase in patient satisfaction by reducing wait times. Exceeded National Outcome Measurement quotas by 68% and provided comprehensive support to patients and caregivers.
Team Coordinator/Unit Clerk & Tech
Sentara RMH
May 2015 - Apr 2018 (2 years 11 months)
Oversaw patient access operations, staffing, and training across multiple departments, ensuring smooth workflows and quality care. Standardized registration procedures, reducing patient check-in times from 55 to 23 minutes.
Medical Assistant (Cardiology)
Heart Care Place
Jun 2014 - Oct 2014 (4 months)
Managed physician scheduling and collaborated with staff to maintain a compassionate, patient-centered environment. Handled over 40 daily calls, assisting with scheduling, check-ins, insurance verification, and patient inquiries.
Mental Health Specialist
United States Air Force
Sep 2012 - May 2013 (8 months)
Reviewed and finalized medical records for active-duty members, ensuring 100% accuracy in documentation and evaluations. Conducted intake interviews and supported over 40 Airmen monthly with mental health and substance abuse concerns.
Lead Mental Health Tech
Circles of Care
Oct 2010 - May 2013 (2 years 7 months)
Provided direct care and support to patients in a mental health setting. Assisted with various tasks to ensure patient well-being and facility operations.
Education
Degrees, certifications, and relevant coursework
Not specified
Not specified, Not specified
No specific educational details were provided in the text. The document focuses on professional experience and skills.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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