Open to opportunities

Monique Orrego

@moniqueorrego

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Bilingual Lead Clinical Assistant with 7+ years improving clinic operations, patient care, and compliance.

United States

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What I'm looking for

I’m looking for a clinic where I can lead daily operations, coordinate between patients and management, and improve scheduling, inventory accuracy, and patient compliance—while delivering compassionate, HIPAA-focused care across front and back office.

I’m a bilingual (English/Spanish) Lead Clinical Assistant with 7+ years of experience supporting patient care across multiple specialist clinics, with CPR and BLS certification. I’ve built a reputation for keeping clinics running smoothly while strengthening patient education and compliance through clear, compassionate communication.

In my current role, I manage day-to-day operations by creating employee schedules, scrubbing provider schedules for coverage and appointment accuracy, and overseeing front/back office supply inventory within budget. I act as a key liaison between patients and management—handling escalations, reporting issues/incident reports, and supporting onboarding and training—so the clinic can respond quickly and consistently.

I also bring deep hands-on front and back office experience: checking in/out, insurance verification, faxing, vitals, point-of-care testing, ordering labs, lab draws, specimen processing, sterilization, and assisting procedures such as colposcopy, endometrial biopsy, IUD and Nexplanon insertion/removal, and pap smears/LEEP support. I’m focused on accuracy, HIPAA-compliant documentation, and teamwork—stepping into different roles as needed to keep care moving efficiently.

Experience

Work history, roles, and key accomplishments

Current

Lead Clinical Assistant

Current

Tia Health

Dec 2023 - Present (2 years 6 months)

Oversee daily clinic operations by managing schedules, ensuring provider coverage, and coordinating front- and back-office workflows. Lead patient escalation, inventory management within budget, employee onboarding/training, and patient education while supporting procedural readiness.

Clinic Operations Scheduling coordination Clinical Escalation Inventory Management Patient Education Back Office Employee Onboarding

Medical Assistant

Huntington OBGYN

Sep 2021 - Dec 2023 (2 years 3 months)

Assisted providers with medical procedures and supported patient flow by escorting patients, recording vitals, and handling high-volume phone calls. Verified and scheduled appointments and performed back-office duties, including leading patient education.

Vital Signs Medical Procedures Support Appointment Scheduling Insurance Verification Patient Education Back Office Documentation

Medical Assistant

Asclepion Family Medical Group

Feb 2021 - Sep 2021 (7 months)

Supported providers with medical procedures and ensured smooth patient throughput by escorting patients and recording vital signs. Managed front-desk scheduling and phone communications while performing back-office duties and leading patient education.

Vital Signs Appointment Scheduling Insurance Verification Patient Education Back Office Administrative Support

Medical Assistant

Spirit Healthcare Limited

Jul 2020 - Jan 2021 (6 months)

Verified patient insurance and prepared charts and documentation, including signatures for genetic testing. Performed genetic test swabs and in-office care, including blood draws, vitals, triage, scheduling, and back-office lab ordering.

Insurance Verification Genetic Test Swabs Patient Check In Vital Signs Blood Draws Patient Triaging Documentation

Medical Assistant

Dr. LeBerthon Oncology & Hematology Specialists

Jul 2020 - Jan 2021 (6 months)

Verified insurance, answered phones, and prepared charts for the next day while coordinating sending medical records and scheduling appointments. Supported chemo patients, assisted with triage, provided Spanish translation, took vitals, collected copays, and assisted with lab ordering and back-office duties.

Insurance Verification Chart Preparation Medical Records Transfer Appointment Scheduling Vital Signs Chemo Patient Assistance

Medical Assistant

Dr. Issac Haddad Pediatrics

Jul 2019 - Jul 2020 (1 year)

Verified insurance, scheduled and followed up on appointments, and managed daily patient flow including checking in, taking vitals, and assisting with procedures. Prepared authorizations and injections and supported in-office care, triage, and back-office lab ordering.

Insurance Verification Appointment Scheduling Vital Signs NexGen EMR Usage Authorization Patient Triaging In Office Procedures Support

Medical Assistant

Interventional Anesthesia & Pain Management Clinic

Mar 2019 - Jul 2019 (4 months)

Processed insurance authorizations and scheduled appointments while supporting patient check-in and vitals collection. Assisted with procedures and monitored patient vitals during ketamine therapy, including sterile setup of IV cart and procedure materials.

Insurance Authorization Appointment Scheduling Patient Check In Vital Signs Monitoring Ketamine Therapy Monitoring C Arm Operation Ultrasound Assistance

Medical Assistant/Caregiver

Lifted Assisted Care

Feb 2019 - Mar 2019 (1 month)

Provided direct resident care including bathing, incontinence care, medication administration, and monitoring residents. Supported daily activities, meal preparation, and basic caregiving needs.

Caregiving Incontinence Care

Clinical Externship

Jason K Boutros MD Inc

Aug 2018 - Oct 2018 (2 months)

Supported front- and back-office clinical operations by scheduling appointments, checking in patients, and filing paperwork. Assisted with vitals, glucose checks, injections, venipuncture, EKG, and assisting with pap smears and biopsies.

Scheduling Patient Check In Vital Signs Glucose Checks Venipuncture Pap Smear Assistance Biopsy Assistance Basic Lab Work Support

Swim Instructor

Water Works Aquatics

Mar 2015 - Aug 2018 (3 years 5 months)

Taught children and adults to swim while performing core lifeguard duties to support participant safety. Promoted programs and events and handled customer greeting and sales.

Swim Instruction Lifeguarding Customer Service Event Promotion Program Sales Safety Focused Supervision Customer Onboarding Communication Skills

Cashier/Customer Service

Krikorian Premiere Theatres

Oct 2006 - Apr 2011 (4 years 6 months)

Assisted customers with purchases by greeting patrons and supporting day-to-day retail operations. Organized and restocked goods to maintain availability and service readiness.

Customer Service Customer Support Product Organization Greeting And Communication