I've supported customer growth across Crewhu, LeadIQ, TrackTraceRX, and Techtools Health, helping SaaS and healthcare-tech clients adopt products, resolve issues, and achieve long-term success.
At LeadIQ, I resolved 95% of support tickets within SLA, increased renewal rates by 18% through proactive account follow-ups, and helped raise CSAT to 92% through issue-resolution meetings aligned with company OKRs.
At TrackTraceRX, I delivered 86% of projects on time and within budget, improved client satisfaction by 20%, and accelerated integration timelines by 17% through tailored implementation solutions. At Techtools Health, I reduced ERP onboarding time by 15% and increased product adoption by 22% through training and product presentations.
I'm fluent in English and bring a practical, data-driven approach to customer communication, stakeholder alignment, CRM management, onboarding, and cross-functional project delivery.
