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Monique Jaasma

@moniquejaasma

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Senior UX writer with extensive experience in content design.

United States

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What I'm looking for

I am looking for a role that values creativity and collaboration, where I can leverage my skills in UX writing and content design to enhance user experiences.

I am a Senior UX Writer and Content Designer with over 12 years of experience in UI/UX, specializing in writing, design, and research. My expertise extends to generative AI, technical writing, in-app guides, system support, and customer support. I have a strong background in website design and support, LMS module development, and GIS systems, which allows me to create user-centric solutions that enhance user workflows.

At PowerSchool, I set UI copy standards and documented the company’s design system, leveraging generative AI to improve user experiences. My role involves writing product documentation with a focus on user accessibility and conducting heuristic evaluations to ensure software usability. I am passionate about creating content that not only informs but also engages users effectively.

Experience

Work history, roles, and key accomplishments

Senior UX Writer/Content Designer

PowerSchool

Apr 2021 - Apr 2025 (4 years)

Set UI copy standards and cataloged the company's design system. Leveraged generative AI to improve user workflows and deliver user-centric solutions.

UI Copy Standards Design Systems Generative AI Workflows User Centric Design

UX Writer

PowerSchool

Sep 2019 - Mar 2021 (1 year 6 months)

Wrote product documentation with user accessibility in mind and conducted heuristic evaluations of software. Wrote cross-product integration documentation for implementation teams.

Documentation Accessibility Cross Product Integration Technical Writing

QA Tester/Technical Writer

PowerSchool

Feb 2017 - Aug 2019 (2 years 6 months)

Developed and executed QA test scripts. Created comprehensive technical support documentation.

QA Testing Technical Writing Test Script Development Documentation Software Quality Assurance

Technical Support Analyst

SunGard K-12 Education

Sep 2012 - Jan 2017 (4 years 4 months)

Analyzed, diagnosed, and resolved ERP application issues. Provided technical support to users.

ERP Systems Application Support Technical Support

eLearning Consultant/Customer Support

Community Care Options

May 2008 - Aug 2012 (4 years 3 months)

Provided eLearning consulting services. Delivered customer support to clients.

E Learning Customer Support Consulting Training Client Relations

Web and Multi-Media Developer

Nortel Networks

Aug 1999 - Jul 2000 (11 months)

Developed web and multi-media content. Supported various digital platforms.

Web Development Content Creation

GIS Consultant

MODIS Solutions

Oct 1998 - Jun 1999 (8 months)

Provided GIS consulting services. Implemented GIS solutions for clients.

GIS Spatial Analysis Data Management Implementation

Web Publisher

Bay Networks

Aug 1997 - Jun 1998 (10 months)

Published web content and managed online presence. Ensured timely and accurate information dissemination.

Content Management Online Presence Digital Media

GIS Programmer/Seismic Research

U.S. Geological Survey

May 1995 - Jul 1997 (2 years 2 months)

Programmed GIS applications and conducted seismic research. Analyzed geological data.

Seismic Research

Education

Degrees, certifications, and relevant coursework

Vrije Universiteit Amsterdam

B.S. Geology, Geology

1988 - 1994

Studied the fundamentals of geology, including earth processes, geological formations, and environmental impacts. Gained expertise in geological mapping and data analysis.