Monika PapanwarMP
Open to opportunities

Monika Papanwar

@monikapapanwar

Result-oriented engineer with expertise in team management and problem-solving.

India
Message

What I'm looking for

I seek a role that allows me to leverage my management skills while contributing to team success and organizational growth.

I am a result-oriented engineer with over three years of experience in team management and internal client satisfaction. My journey has been marked by a commitment to achieving organizational objectives while honing my management skills. I thrive in environments where I can apply my technical knowledge and leadership abilities to drive success.

Currently, I work as a Service Desk Engineer at Tata Projects, where I troubleshoot issues, manage ticketing systems, and oversee onboarding processes. My previous roles at Raymond Limited and Reliance Retail have equipped me with the skills to lead teams effectively, ensuring that IT-related issues are resolved promptly and efficiently. I take pride in my ability to train and mentor my team, fostering a culture of continuous improvement and high performance.

Experience

Work history, roles, and key accomplishments

TP
Current

Service Desk Engineer

Tata Projects

Dec 2023 - Present (1 year 7 months)

Provided comprehensive troubleshooting and resolved SAP issues for internal clients. Managed tickets, assigned tasks to engineers, and resolved issues remotely while handling mail management and client staff onboarding/exit processes.

RL

Service Desk Engineer

Raymond Limited

May 2023 - Present (2 years 2 months)

Performed troubleshooting, software installations, and printer configurations. Managed Outlook O365 and resolved SAP issues, utilizing OTRS for ticket management and remote issue resolution.

RR

Senior Service Desk Engineer

Reliance Retail

Jan 2022 - Present (3 years 6 months)

Led a team of 10 engineers, resolving IT-related internal issues using the HPSM Ticketing Tool. Managed ticket escalation, conducted call auditing, and provided process-related training to the team.

Education

Degrees, certifications, and relevant coursework

JP

JSPM'S BSIOTR College of Engineering & Research, Wagholi, Pune

BE, Computer Engineering

Grade: 64.33%

Completed a Bachelor of Engineering in Computer Engineering, focusing on core computer science principles and engineering applications. Achieved a score of 64.33% upon graduation.

ZP

Zeal Education Society Dyanganga Polytechnic, Narhe, Pune

Diploma, Computer Engineering

Grade: 67.50%

Obtained a Diploma in Computer Engineering, gaining foundational knowledge in computer systems and programming. Graduated with a score of 67.50%.

PB

P. R. High School, Bhiwandi

SSC, General Studies

Grade: 67.64%

Completed Secondary School Certificate (SSC) education. Achieved a score of 67.64%.

Tech stack

Software and tools used professionally

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Monika Papanwar - Service Desk Engineer - Tata Projects | Himalayas