Monika Papanwar
@monikapapanwar
Result-oriented engineer with expertise in team management and problem-solving.
What I'm looking for
I am a result-oriented engineer with over three years of experience in team management and internal client satisfaction. My journey has been marked by a commitment to achieving organizational objectives while honing my management skills. I thrive in environments where I can apply my technical knowledge and leadership abilities to drive success.
Currently, I work as a Service Desk Engineer at Tata Projects, where I troubleshoot issues, manage ticketing systems, and oversee onboarding processes. My previous roles at Raymond Limited and Reliance Retail have equipped me with the skills to lead teams effectively, ensuring that IT-related issues are resolved promptly and efficiently. I take pride in my ability to train and mentor my team, fostering a culture of continuous improvement and high performance.
Experience
Work history, roles, and key accomplishments
Service Desk Engineer
Tata Projects
Dec 2023 - Present (1 year 7 months)
Provided comprehensive troubleshooting and resolved SAP issues for internal clients. Managed tickets, assigned tasks to engineers, and resolved issues remotely while handling mail management and client staff onboarding/exit processes.
Service Desk Engineer
Raymond Limited
May 2023 - Present (2 years 2 months)
Performed troubleshooting, software installations, and printer configurations. Managed Outlook O365 and resolved SAP issues, utilizing OTRS for ticket management and remote issue resolution.
Senior Service Desk Engineer
Reliance Retail
Jan 2022 - Present (3 years 6 months)
Led a team of 10 engineers, resolving IT-related internal issues using the HPSM Ticketing Tool. Managed ticket escalation, conducted call auditing, and provided process-related training to the team.
Education
Degrees, certifications, and relevant coursework
JSPM'S BSIOTR College of Engineering & Research, Wagholi, Pune
BE, Computer Engineering
Grade: 64.33%
Completed a Bachelor of Engineering in Computer Engineering, focusing on core computer science principles and engineering applications. Achieved a score of 64.33% upon graduation.
Zeal Education Society Dyanganga Polytechnic, Narhe, Pune
Diploma, Computer Engineering
Grade: 67.50%
Obtained a Diploma in Computer Engineering, gaining foundational knowledge in computer systems and programming. Graduated with a score of 67.50%.
P. R. High School, Bhiwandi
SSC, General Studies
Grade: 67.64%
Completed Secondary School Certificate (SSC) education. Achieved a score of 67.64%.
Availability
Location
Authorized to work in
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