Open to opportunities

Monika Mullins

@monikamullins

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Motivated customer service and marketing professional with technical skills.

United States

Message

What I'm looking for

I am looking for a role that combines customer service with technical challenges, in a supportive and innovative environment.

I'm a motivated customer service and marketing professional with over 4 years of experience in inbound support, coaching, and social media marketing. My journey has been marked by a commitment to problem-solving and building strong client relationships. Currently, I am pursuing an Associate in Computer Science to enhance my technical capabilities and transition into a tech-forward role.

In my role as an Independent Beauty Consultant at Mary Kay, I deliver personalized skincare consultations and manage social media campaigns that have significantly grown my client base. My experience at TTEC as a Website Support Customer Service Representative allowed me to resolve customer inquiries effectively while mentoring new hires, which improved onboarding efficiency. I take pride in my ability to foster long-term relationships with clients and ensure their satisfaction through attentive service.

Experience

Work history, roles, and key accomplishments

Current

Independent Beauty Consultant

Current

Mary Kay

Feb 2025 - Present (5 months)

Delivered personalized skincare consultations, fostering long-term client relationships. Managed social media and digital campaigns, growing client base and boosting engagement.

Skincare Consultation Client Relationship Management Social Media Marketing Online Sales Order Processing Skincare Consultations

Website Support Customer Service Rep

TTEC

Jul 2021 - Mar 2025 (3 years 8 months)

Resolved customer inquiries and technical issues via inbound calls, maintaining high satisfaction rates. Coached and mentored new hires, improving onboarding efficiency.

Customer Support Technical Support Inbound Coaching Mentoring Subject Matter Expertise

Cashier/Customer Service Rep

Brix Wine & Spirits

Mar 2021 - Jul 2021 (4 months)

Assisted customers with product selection and personalized recommendations. Marketed products and promotions via social media to increase engagement.

Customer Service Social Media Marketing Customer Engagement

Customer Service Sales Specialist

UPS

Feb 2021 - Mar 2021 (1 month)

Processed packages, advising customers on optimal shipping solutions. Supported sales of packaging materials and shipping options, contributing to branch revenue.

Shipping Solutions Sales Support Customer Advisory Revenue

Cashier/Customer Service Rep

Lowe's

Apr 2018 - Dec 2020 (2 years 8 months)

Managed register operations and processed transactions. Handled customer service desk operations, resolving concerns in-person and over the phone.

Customer Service

Education

Degrees, certifications, and relevant coursework

Aims Community College

Associate of Science, Computer Science

Currently pursuing an Associate of Science in Computer Science to strengthen technical capabilities and transition into a tech-forward role. This program focuses on foundational computer science principles.

Greeley West High School

High School Diploma, General Studies

Activities and societies: Key Club and Interact member. Completed self-taught courses in graphic design and typing.

Graduated from Greeley West High School in 2016. Participated in Key Club and Interact, demonstrating community involvement. Additionally, completed self-taught courses in graphic design and typing, enhancing practical skills.