Monica Roldan

Provided administrative support to a top realtor, managing scheduling, communications, and property listings. Ensured efficient operation of daily tasks and client interactions.

Managed Hospice claims and denials for government payors across multiple facilities. Resolved high-dollar and aged accounts by collaborating with payers and internal departments, ensuring accurate documentation and HIPAA compliance.

Processed insurance claims and payments, maintaining accurate accounts payable records. Assisted with billing discrepancies and facilitated cross-department communications while handling confidential data with strict compliance.

Delivered tailored skincare and beauty consultations in a luxury retail setting. Maintained sales goals while building strong client relationships and providing exceptional customer service.

Managed social media and online engagement for a boutique hospitality business. Planned and executed events, overseeing communications, vendors, and guest lists to ensure successful outcomes.

Designed patient-friendly intake forms, instructions, and marketing materials for healthcare providers. Supported clients with clear, branded communication tools to enhance patient engagement.

Provided customer service during peak seasonal traffic, assisting shoppers with their needs. Maintained sales floor presentation to ensure an organized and appealing shopping environment.

Studied graphic design principles and communication strategies. Developed skills in visual communication and design software.

Undertook coursework at Florida State University.