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Monica Beatriz Sereno Barraza

@monicabeatrizserenob

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Immigration intake specialist at PRO INMIGRANTE who closed qualified U.S. immigration service opportunities.

Colombia

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At PRO INMIGRANTE, I managed intake and qualified prospective clients seeking help with U.S. immigration matters. I conducted consultations, handled objections, and closed qualified opportunities, using Kommo CRM, Impulsa, and LegisAI to support the intake process.

At REDHIS INC, I acquired prospective clients and managed follow-up, sales closing, and client relationships; I billed USD 150,000 during my first year and USD 180,000 annually in 2024. Earlier, I worked in sales and promotion at CARVAJAL EDUCACIÓN S.A.S. / GRUPO EDITORIAL NORMA and taught sales and marketing courses at UNIVERSIDAD SIMÓN BOLÍVAR.

Experience

Work history, roles, and key accomplishments

Legal Immigration Intake Specialist

Pro Inmigrante

Aug 2025 - Aug 2026 (1 year)

Managed intake and qualification of prospective clients for U.S. immigration legal services, including lead follow-up, consultations, objection handling, and closing. Coordinated with case-management and legal teams to ensure smooth client onboarding.

Immigration Intake Lead Qualification CRM Kommo CRM Impulsa LegisAI Customer Relationship Management Objection Handling Sales Closing

Immigration Process Manager

Redhis Inc

Jul 2021 - Aug 2025 (4 years 1 month)

Acquired prospective clients for U.S. immigration legalization services, managed lead follow-up, sales closing, and client portfolios. Achieved USD 150,000 in billing during the first year and USD 180,000 in annual billing in 2024.

Lead Generation Sales Closing Client Portfolio Management Kommo CRM Zenvia Sirena Zadarma Communication Skills Negotiation

Sales Promoter / Senior Promoter / Promotion Leader

Carvajal Educación S.A.S. / Grupo Editorial Norma

Jul 1996 - Aug 2020 (24 years 1 month)

Designed sales strategies for software stores, bookstores, and self-service retail channels; promoted professional and management publishing portfolios; coordinated promotional processes in schools and managed sales targets.

Sales Strategy Retail Sales CRM Event Coordination Team Supervision Target Management

University Lecturer

Universidad Simón Bolívar

Aug 2001 - Aug 2015 (14 years)

Taught courses in Sales, Advertising & Media, Advertising Strategies, Merchandising, and Direct Marketing. Organized the institutional Marketing and Merchandising Fair and developed partnerships with advertising agencies and media organizations.

Teaching Sales Advertising Merchandising Direct Marketing Event Organization