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Monae CassanovaMC
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Monae Cassanova

@monaecassanova

Customer Service Associate at Unlimited Tech helping customers choose phones, set up devices, and arrange repairs.

Jamaica
Message

At Unlimited Tech, I help customers choose mobile phones and accessories, explain product information, and set up devices after purchase. I also prepare receipts and warranties, process trade-ins, and complete device checks before sale.

At Jason Luxe Wear, I assisted customers with clothing selections and personalized recommendations, and responded to social media inquiries with promotional content. At Rebranded Fashion and Astra Fashion Store, I supported sales, processed transactions, and maintained merchandise displays and stock records.

At Windalco, I organized company documents, supported data entry and administrative reporting, and maintained accurate confidential records. My experience also includes customer service, office administration, and technology sales.

Experience

Work history, roles, and key accomplishments

UT
Current

Customer Service Associate

Unlimited Tech

Jan 2026 - Present (10 months)

Assist customers with selecting mobile phones and accessories, provide product information, and set up devices following purchases. Process sales by preparing receipts, warranties, trade-ins, and completing necessary device checks.

JW
Current

Sales Assistant

Jason Luxe Wear

Jan 2026 - Present (10 months)

Create promotional content for store merchandise and respond to customer inquiries through social media. Assist customers with selecting clothing by providing friendly, personalized recommendations.

RF

Sales Assistant

Rebranded Fashion

Jan 2025 - Dec 2025 (11 months)

Assisted customers with product selection and provided personalized recommendations. Processed cash and card transactions accurately and restocked merchandise.

AS

Retail Sales Associate

Astra Fashion Store

Jan 2022 - Dec 2022 (11 months)

Assisted customers with product questions, recommendations, and styling. Managed inventory and maintained accurate sales and stock records.

Education

Degrees, certifications, and relevant coursework

DS

Dinthill Technical High School

High School Diploma, General Studies

2016 - 2022

Completed secondary education with CSEC and CAPE qualifications, including English Language, Office Administration, Principles of Business, Principles of Accounts, Information Technology, Economics, Tourism, Management of Business, and Communication Studies.

City & Guilds logoCG

City & Guilds

Certificate, Mathematics and Customer Service

Earned City & Guilds qualifications in Mathematics Stage 3 and Customer Service.

Tech stack

Software and tools used professionally

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