Mol Mehra
@molmehra
Results-driven Senior IT Analyst with expertise in SaaS applications.
What I'm looking for
I am a motivated and ambitious Senior IT Analyst with a proven track record in enhancing user adoption and ensuring effective work management through tailored SaaS applications. Currently, I work at TCS, where I set up and customize tools like Workfront and DocuSign to align with business needs, collaborating with cross-functional teams to address challenges and implement solutions.
My experience spans over several years, including roles at Accenture, where I coordinated HR processes across multiple countries and improved operational efficiency through proactive issue identification and resolution. I pride myself on my strong interpersonal skills and critical thinking abilities, which enable me to effectively communicate with stakeholders and deliver results that meet organizational goals.
I am passionate about continuous learning and staying current with industry trends, actively engaging in networking and training events. I am eager to leverage my skills in a challenging position that offers professional growth and the opportunity to contribute to a dynamic team.
Experience
Work history, roles, and key accomplishments
Senior IT Analyst
TCS
Jun 2022 - Present (3 years 1 month)
Configured and customized Workfront, DocuSign, Hearsay, and Xinet to meet business requirements, improving user adoption and work management through effective reporting and dashboards. Managed daily system tasks including user administration, data integrity checks, and troubleshooting, while tracking and resolving support tickets in ServiceNow.
BA Associate
Team Ware Solutions - TCS
Jul 2021 - Jun 2022 (11 months)
Provided service support for SaaS applications including Workfront, DocuSign, Hearsay, and Xinet, ensuring adherence to project timelines and deliverables. Acted as a key liaison between end-users and technical teams to resolve SaaS application issues and generated monthly metrics reports to ensure SLA compliance.
Transaction Processing Associate
Accenture
Jun 2017 - Jun 2021 (4 years)
Coordinated HR processes for 6 countries across APAC-UK regions, impacting 23,000 workers, utilizing Workday and ADP Global View. Performed L1 transactions in Workday, generated custom reports, and rectified Global View error reports, which streamlined connector runs and reduced processing time by 30%.
Education
Degrees, certifications, and relevant coursework
Anna University
Bachelor of Engineering, Computer Science
Studied the fundamentals of computer science including programming languages, data structures, and algorithms.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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