Moksha Kanojia
@mokshakanojia
I audit sales calls, identify quality gaps, and improve client-facing processes.
IndiaWhat I'm looking for
At eClerx, I audit recorded sales calls and client case studies against quality, compliance, script, and customer-experience standards. I identify errors and coaching opportunities, then provide structured feedback that supports consistent quality benchmarks.
Before eClerx, I worked as a freelance content writer, creating SEO-friendly blogs and website content across multiple niches. I managed multiple client projects and delivered customised, trend-driven content designed to improve website traffic and customer retention.
My internships with Mohan Meakins, MyCaptain, and The Times of India gave me practical experience in employee training, dispute resolution, client acquisition, marketing, and client handling.
I bring an MBA in HR and Marketing, strong analytical and communication skills, and a detail-oriented approach to process improvement in fast-paced client-facing environments.
Experience
Work history, roles, and key accomplishments
Audits recorded sales calls against client-defined quality parameters and evaluates calls based on weekly case studies. Identifies quality gaps, provides structured feedback, and supports process improvement.
Education
Degrees, certifications, and relevant coursework
Himachal Pradesh University Business School
Master of Business Administration, Human Resources & Marketing
2021 - 2023
Pursued an MBA with a specialization in Human Resources and Marketing, developing skills in organizational behavior, talent management, and strategic marketing.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
Interested in hiring Moksha?
You can contact Moksha and 90k+ other talented remote workers on Himalayas.
Message MokshaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
