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Mojalefa Matlholwa

@mojalefamatlholwa

IT technician with Vuselela TVET College experience resolving issues for 20+ users.

At Vuselela TVET College, I diagnosed and resolved hardware and software issues for more than 20 users, with a 95% first-call resolution rate.

I installed and configured Windows 10/11 on staff and lab machines, and managed Active Directory accounts, including user setup and password resets.

I maintained network infrastructure and troubleshot Wi-Fi and LAN connectivity. I also assisted with software updates and patches, and carried out routine maintenance on desktops, laptops, and printers.

At Moatlhodi Primary School, I provided first-line ICT support to teaching staff and updated operating systems and applications. I also assisted administrators with learner information on the SA-SAMS/CEMIS platform.

Experience

Work history, roles, and key accomplishments

E-Cadre (ICT Champion)

Moatlhodi Primary School

Jul 2025 - Oct 2025 (3 months)

Provided first-line ICT technical support to teaching staff and updated operating systems and software applications on school devices. Managed charging, storage, and safekeeping of ICT equipment and assisted with SA-SAMS/CEMIS records.

ICT Support Operating System Software updates Equipment Management SA SAMS System CEMIS Records Management

I.T Technician Intern

Vuselela TVET College

Apr 2024 - Mar 2025 (11 months)

Diagnosed and resolved hardware and software issues for 20+ users, achieving a 95% first-call resolution rate. Installed and configured Windows 10/11, managed Active Directory accounts, and maintained network infrastructure.