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mohita trivediMT
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mohita trivedi

@mohitatrivedi

AI content operations manager at Amazon supporting Alexa Shopping and Rufus, shaping scalable content workflows for agentic AI.

India
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What I'm looking for

I’m open to conversations around content strategy and operations, AI and GenAI content workflows, program management, and building and scaling content teams.

At Amazon, I manage teams supporting annotation workflows for Alexa Shopping, Rufus, and agentic AI systems. I drive content strategy and process improvements for AI-enabled workflows, with a focus on scalability and quality.

I’ve co-led GenAI pilots to improve content creation and optimization, managed Selling Partner content operations, and served as a CMS subject matter expert. Earlier at Amazon, I built an editorial Scrum team and improved content quality; at Synechron, I established a centralized documentation portal for a mobile insurance client.

Experience

Work history, roles, and key accomplishments

Amazon logoAM
Current

Manager - Annotation SOP & LxD Specialists

Dec 2025 - Present (10 months)

Lead a team of AI Content strategists and design specialists supporting annotation workflows for Alexa Shopping, Rufus, and agentic AI systems
Drive content strategy and process improvements for AI-enabled workflows, enhancing scalability and quality
Own roadmap and execution of team-level goals across multiple high-impact programs

Amazon logoAM
Current

Manager - SOP Specialists

Mar 2025 - Present (1 year 7 months)

Managing a team of SOP specialists focussing on Human in the loop feedback in Amazon for multiple AI models

Amazon logoAM
Current

Editorial Manager

Sep 2022 - Present (4 years 1 month)

Managed content operations for Selling Partner content, including business-critical weekend support
Co-led GenAI pilots and initiatives to improve content creation and optimization workflows
Acted as CMS subject matter expert, solving complex publishing and content challenges
Hired and onboarded editors and contractors, strengthening team capability

Amazon logoAM

Senior Technical Writer

Jul 2020 - Sep 2022 (2 years 2 months)

Built and led a new editorial Scrum team, delivering multiple projects under tight timelines
Improved content quality and editorial consistency across workflows
Designed and facilitated training programs for writers and cross-functional teams

Amazon logoAM

Technical Editor

Jun 2019 - Jun 2020 (1 year)

Led Scrum operations and contributed to major team level goals.

Amazon logoAM

Manager

Sep 2017 - May 2019 (1 year 8 months)

Managed editors handling FBA editorial requests.

Amazon logoAM

Technical Writer

Dec 2016 - Sep 2017 (9 months)

Worked as Technical Writer at Amazon.

Synechron logoSY

Documentation Specialist

Nov 2015 - Nov 2016 (1 year)

Established and maintained an organised online knowledge portal for Mobile insurance client. Built a centralized documentation portal improving accessibility and usability
Partnered with engineering and product teams to deliver high-quality documentation.

Tata Consultancy Services logoTS

System Engineer

Sep 2012 - Nov 2015 (3 years 2 months)

Worked across development, module leadership, and technical writing roles
Led module development for international government projects
Delivered documentation, training, and technical content for enterprise systems

Education

Degrees, certifications, and relevant coursework

SA

Scrum Alliance

Certified ScrumMaster® (CSM®)

May 2024 · Expired May 2026

SU

SRM University

Bachelor of Technology (B.Tech.), Biotechnology

2008 - 2012

MS

Maheshwari Girls Public School

2000 - 2008

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