
mohita trivedi
@mohitatrivedi
AI content operations manager at Amazon supporting Alexa Shopping and Rufus, shaping scalable content workflows for agentic AI.
What I'm looking for
At Amazon, I manage teams supporting annotation workflows for Alexa Shopping, Rufus, and agentic AI systems. I drive content strategy and process improvements for AI-enabled workflows, with a focus on scalability and quality.
I’ve co-led GenAI pilots to improve content creation and optimization, managed Selling Partner content operations, and served as a CMS subject matter expert. Earlier at Amazon, I built an editorial Scrum team and improved content quality; at Synechron, I established a centralized documentation portal for a mobile insurance client.
Experience
Work history, roles, and key accomplishments
Lead a team of AI Content strategists and design specialists supporting annotation workflows for Alexa Shopping, Rufus, and agentic AI systems
Drive content strategy and process improvements for AI-enabled workflows, enhancing scalability and quality
Own roadmap and execution of team-level goals across multiple high-impact programs
Managing a team of SOP specialists focussing on Human in the loop feedback in Amazon for multiple AI models
Managed content operations for Selling Partner content, including business-critical weekend support
Co-led GenAI pilots and initiatives to improve content creation and optimization workflows
Acted as CMS subject matter expert, solving complex publishing and content challenges
Hired and onboarded editors and contractors, strengthening team capability
Built and led a new editorial Scrum team, delivering multiple projects under tight timelines
Improved content quality and editorial consistency across workflows
Designed and facilitated training programs for writers and cross-functional teams
Led Scrum operations and contributed to major team level goals.
Managed editors handling FBA editorial requests.
Worked as Technical Writer at Amazon.
Established and maintained an organised online knowledge portal for Mobile insurance client. Built a centralized documentation portal improving accessibility and usability
Partnered with engineering and product teams to deliver high-quality documentation.
Worked across development, module leadership, and technical writing roles
Led module development for international government projects
Delivered documentation, training, and technical content for enterprise systems
Education
Degrees, certifications, and relevant coursework
Scrum Alliance
Certified ScrumMaster® (CSM®)
May 2024 · Expired May 2026
SRM University
Bachelor of Technology (B.Tech.), Biotechnology
2008 - 2012
Maheshwari Girls Public School
2000 - 2008
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
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