MohammedAhmed554 User

I’m a Quality and Operations Specialist focused on accuracy, SOP compliance, and measurable improvement. At Amazon, I performed quality checks and audits, identified process errors, documented findings, and maintained quality records.

I also monitored quality metrics like accuracy, defect rate, and turnaround time (TAT), supporting root cause analysis and corrective actions. I ensured adherence to compliance, data security, and internal quality standards while consistently meeting quality targets in a fast-paced environment.

Previously at Teleperformance Global Services, I analyzed user feedback, categorized it, and attached the appropriate tags to meet SLA parameters across productivity, quality, TAT, and utilization. I tracked emerging issues through various pivots (like geo/model/language), reported feedback trends by category, and handled end user follow-ups to improve app rating.

I bring a structured, learning-first approach backed by B.E. (Mechanical) and strong tool familiarity with Auto-CAD, SOLIDWORKS, and ANSYS. I’m a quick learner with communication and teamwork strengths, and I’m seeking a progressive organization where I can apply new knowledge, contribute to continuous quality improvement, and grow with the latest technologies.