Mohammed Rayyan
@mohammedrayyan
I manage complex AWS customer accounts, improving account health, cost optimization, and support outcomes.
IndiaWhat I'm looking for
At AWS, I manage Business, Developer, and Enterprise customer accounts across account, billing, technical support, and account verification. I guide customers on Reserved Instances, Savings Plans, and billing structures to improve AWS spend management.
I’ve progressed from supporting high-volume Basic-tier accounts to handling higher-complexity portfolios and critical on-call escalations. I’ve improved resolution accuracy and reduced repeat contacts through case audits, workflow improvements, queue optimization, and cross-functional collaboration.
I also mentor associates on account management and client handling, with multiple mentees progressing to next-level roles. I’m looking to bring my AWS account management, customer relationship management, and business development support experience to a Large Customer Sales role.
Experience
Work history, roles, and key accomplishments
Manages a portfolio of Business, Developer, and Enterprise-segment accounts, providing end-to-end account, billing, and technical support. Advises on cost optimization and handles account verification and escalations.
Education
Degrees, certifications, and relevant coursework
NMIMS
Master of Business Administration, Information Technology
2022 - 2024
Pursued an MBA in Information Technology, focusing on business and technology management.
AMC Engineering College
Bachelor of Engineering, Mechanical Engineering
2016 - 2020
Earned a Bachelor of Engineering in Mechanical Engineering, building a strong foundation in engineering principles.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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