MOHAMMED OSMAN AFZAL

At Deloitte Support Services India PVT LTD- US MEMBER FIRM, I manage PF and FOF shared mailboxes for separated professionals and support employee lifecycle and separation-related activities. I handle queries across calls, chats, emails, and web forms.

I maintain case records, track pending actions, coordinate follow-ups, and support timely case closure. I also provide guidance on employee-related queries while following HR processes and confidentiality requirements.

I prepare and validate reports on case volumes, ageing, turnaround times, pending actions, and service performance. Using Microsoft Excel and Power BI, I organize and visualize HR operations data.

Earlier, as an L1 Talent Analyst at Deloitte Support Services India PVT LTD- US MEMBER FIRM, I provided operational support for employee lifecycle activities in a Talent Operations and HR shared-services environment.