Lahiri kallakuri
@lahirikallakuri
HR Operations & ELE Compliance analyst improving lifecycle accuracy with Salesforce and SLAs.
IndiaWhat I'm looking for
I’m a detail-oriented HR Operations and ELE Compliance professional, currently managing end-to-end Employee Lifecycle Events (ELE) and back-end HR operations aligned to organizational policies and compliance standards.
At Deloitte, I use Salesforce for case management, workflow tracking, ticket resolution, and employee data updates within defined SLA timelines. I support clients with regulatory reporting requirements and maintain documentation, quality checks, and data integrity through internal SOPs, compliance records, and audit readiness.
I also bring a customer-focused operations background from Genpact, handling high-volume voice support, ensuring call compliance, and documenting accurate case updates while collaborating with cross-functional teams for timely resolutions. I’m driven by SLA adherence, policy-compliant outcomes, and continuous improvement of processes that improve employee experience.
Experience
Work history, roles, and key accomplishments
Managed end-to-end Employee Lifecycle Events (ELE) and back-end HR operations, ensuring accurate employee request processing in line with policy and compliance standards. Used Salesforce for case management and ensured SLA-driven, high-quality resolution of employee lifecycle cases.
Provided voice support for high-volume inbound and outbound customer interactions, resolving account and service-related queries with a customer-first approach. Maintained call compliance and SLA adherence while documenting conversations and updating case records; escalated complex issues for timely resolution.
Education
Degrees, certifications, and relevant coursework
Sri Narayana Colleges
Bachelor of Business Administration, Business Administration
Grade: GPA: 80%
Completed a BBA in Business Administration at Sri Narayana Colleges. Secured a GPA of 80%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Interested in hiring Lahiri?
You can contact Lahiri and 90k+ other talented remote workers on Himalayas.
Message LahiriGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
