Islam Ali
@islamali1
Operations and customer service coordinator managing CAFM helpdesk tickets and dispatched fleet logistics.
QatarWhat I'm looking for
I coordinate maintenance requests through a CAFM helpdesk system, logging, tracking, and closing tickets while liaising between clients, technicians, and management to meet SLAs. I monitor ticket status and follow up to keep service delivery on track.
Previously, I ran day-to-day transportation operations at Alsa Transportation Services, managing fleet logistics, schedules, dispatch, and KPI performance, while training drivers and handling escalated customer complaints. Before that, I supervised customer service teams at Ooredoo Q.P.S.C. and worked as a call centre agent at Spectrum Solution W.L.L.
Experience
Work history, roles, and key accomplishments
CAFM Helpdesk Coordinator
Al Alia for Maintenance & Agriculture
Nov 2025 - Present (9 months)
Coordinate helpdesk requests through the CAFM system, logging, tracking, and closing maintenance tickets. Liaise between clients, technicians, and management to ensure timely response and resolution.
Operations Manager and Supervisor
Alsa Transportation Services
Oct 2023 - Oct 2024 (1 year)
Oversaw day-to-day transportation operations, fleet management, and logistics. Developed operational strategies, monitored KPIs, managed drivers, and handled customer complaints.
Customer Service Supervisor
Ooredoo Q.P.S.C.
Jul 2022 - Jun 2023 (11 months)
Supervised a team of customer service representatives, ensuring quality and consistency of service. Handled escalated customer inquiries and complaints.
Call Centre Agent
Spectrum Solution W.L.L.
Jan 2021 - Dec 2021 (11 months)
Handled inbound and outbound customer calls, addressing inquiries and resolving issues in a full-time call center role.
Education
Degrees, certifications, and relevant coursework
El Medina Higher Institute
Civil Engineering
Studied Civil Engineering at El Medina Higher Institute in Doha, Qatar, graduating in 2023.
Al Furqan Complex
High School Diploma, General
Completed high school education at Al Furqan Complex in Doha, Qatar, graduating in 2016.
Al Furqan Complex
ICDL Certificate, Computer Skills
Earned an ICDL (International Computer Driving License) certificate from Al Furqan Complex in Doha, Qatar in 2016.
Tech stack
Software and tools used professionally
Availability
Location
QatarAuthorized to work in
Job categories
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