NOnaomi orora
@georgekiarie
Customer service and operations professional with 15+ years in logistics and supply chain management.
QatarWhat I'm looking for
I am a customer service and operations professional with over 15 years' experience supporting clients across logistics, rentals, leasing and service-based environments. I currently work at Qatar Navigation (Milaha) managing high-volume customer interactions, service coordination, documentation, billing support and issue resolution while meeting SLA and KPI targets.
I have delivered account management and operational support for Oil & Gas and corporate clients at CEVA Logistics and Aramex, coordinated with carriers, warehouses and internal teams, and supported billing, SOA follow-up and dispute resolution. I bring strong CRM and logistics system skills, proficiency in MS Excel and reporting, and a customer-focused approach to drive efficient outcomes in fast-paced operations.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Qatar Navigation (Milaha)
Jan 2021 - Present (5 years)
Provide high-volume customer service and operations support for logistics and marine services, managing inquiries, documentation, billing and SOA follow-ups while coordinating internal teams and external partners to meet SLAs.
Customer Service Executive
CEVA Logistics
Jan 2014 - Dec 2020 (6 years 11 months)
Served as primary customer contact for Oil & Gas accounts, coordinating service schedules, documentation and operational support to ensure timely delivery and client satisfaction.
Customer Service & Sales Support
Aramex
Jan 2012 - Dec 2014 (2 years 11 months)
Provided customer service and sales support for logistics customers, coordinating deliveries, documentation and resolving issues to maintain service levels for Oil & Gas clients.
Education
Degrees, certifications, and relevant coursework
Nairobi Aviation College
Diploma, Computer Electronics Engineering
2001 - 2003
Completed a Diploma in Computer Electronics Engineering from January 2001 to May 2003 focusing on electronics and computer systems.
Tech stack
Software and tools used professionally
Availability
Location
QatarAuthorized to work in
Job categories
Skills
Interested in hiring naomi?
You can contact naomi and 90k+ other talented remote workers on Himalayas.
Message naomiFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
