At Generation C, I investigate and troubleshoot production issues reported through customer support in a live environment. I take technical action to diagnose and resolve system-related issues affecting daily operations.
I reproduce reported issues and analyze system behavior to identify potential root causes. I work closely with developers to investigate technical issues and validate solutions.
When incidents are complex, I escalate them with technical findings, reproduction steps, and impact analysis. I also provide technical support to internal users and track incidents through Freshdesk.
My technical foundation includes SQL, Oracle SQL, PL/SQL, REST APIs, and Java. I hold the ISTQB Certified Tester – Foundation Level certification.
