Open to opportunities

Mohammad Shakir

@mohammadshakir

I build automated dashboards and reporting systems that turn messy data into actionable operational insights. Also an amazing customer service

India

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What I'm looking for

I'm looking for a role where I can build automated reporting and dashboards, improve data quality and workflows, and help teams make data-backed operational decisions.

I've built automated KPI dashboards and reporting systems that help teams turn operational data into real-time decisions.

At Welcome Pickups, I designed dashboards for three customer support teams of 15 members, reduced manual reporting workload by 40%, and analyzed operational datasets to improve productivity. I also led hiring, onboarding, and performance management while supporting data-driven decisions across two departments.

At Amazon and through AIESEC roles in Switzerland and India, I analyzed high-volume data, created recurring reports and dashboards, improved data accuracy, and supported marketing campaigns and international projects with structured performance tracking.

Experience

Work history, roles, and key accomplishments

Team Leader – Customer Support

Welcome Pickups

Mar 2024 - Jun 2025 (1 year 3 months)

Designed and implemented automated KPI dashboards for 3 teams of 15 members, reducing manual reporting workload by 40%. Led hiring, onboarding, and performance management while collaborating cross-functionally to drive data-based decisions.

Excel Google Sheets KPI Dashboards Data Analysis Workflow Automation Team Leadership Performance Management Cross Functional Collaboration

Leadership & Marketing Roles

AIESEC

Aug 2019 - Jul 2024 (4 years 11 months)

Led performance tracking and reporting for weekly marketing campaigns using data dashboards. Coordinated international projects in the EU and Asia Pacific, providing analytical insights to support strategic planning.

Data Dashboards Performance Monitoring Marketing Campaigns Project Coordination Strategic Planning Reporting

Customer Support Specialist

Amazon

Jul 2022 - Feb 2024 (1 year 7 months)

Processed and analyzed high-volume customer data to identify trends and performance gaps. Built 4 reports weekly with structured dashboards to support operational and customer experience improvements.

Data Analysis Reporting Dashboarding Data Cleaning Process Optimization Customer Experience