Mohammad Rafiq

I am a customer service and operations professional with hands-on experience in travel technology and contact center environments. I have worked handling inbound and outbound customer interactions, focusing on bookings, date changes, cancellations, and DGCA-related processes.

At Radical Minds Technologies Pvt Ltd I served as a Customer Service Associate where I applied active listening, attention to detail, and knowledge of GDS platforms such as Amadeus and Travelport to resolve customer issues efficiently.

At Wyath Services Pvt Ltd I held the role of Associate Manager - Operations, developing decision-making, creativity, and leadership skills while overseeing operational tasks and team outcomes.

I hold a B.Com from Kashmir University and an M.Com from Hemavati Nandan Bahuguna Garhwal University, plus a six-month diploma in computer studies. I seek roles where I can leverage my travel systems knowledge, communication strengths, and operational management experience to drive customer satisfaction and process improvements.