mohammad halabi

Launched and managed academic consultancy operations, including hiring, advertising, budgeting, service coordination, and client communication. Acted as mediator between clients and academic tutors, negotiating service terms, pricing, expectations, and delivery timelines.

Delivered customized tutoring in programming, data analysis, business IT, and university coursework. Supported students with technical problem-solving, assignment planning, and practical understanding of programming and analytics tools.

Increased trial-to-enrollment conversion by 27% through personalized onboarding, effective communication, and timely support. Enhanced customer satisfaction by resolving parent and student issues through email, chat, and live calls.

Managed customer inquiries across phone, email, and chat while maintaining an 85%+ client retention rate. Used Salesforce CRM to document cases, track follow-ups, and support consistent client communication.

Supported logistics and distribution of essential supplies to approximately 60 displaced families in Beirut. Assisted in setting up and maintaining two temporary medical stations on campus for 30+ walk-in civilians seeking first aid and emotional support.

Achieved $15,000 in net sales through strategic lead follow-up, CRM pipeline management, and consultative communication. Boosted lead conversion by 30% by tailoring sales approaches to client needs and improving follow-up timing.

Built and deployed a full-stack Meeting Room System using ASP.NET Core MVC, C#, and Microsoft SQL Server. Engineered secure RESTful APIs and integrated authentication workflows for reliable dual-platform communication.

Pursuing a Bachelor of Science in Information Technology Management with minors in Data Analytics and Computer Science, expected to graduate in Summer 2027.