At Dieselmatic Digital Inc., I managed customer-facing technical delivery across 20–30 concurrent B2B relationships, from discovery and tailored demonstrations through implementation, launch, and ongoing optimization. I completed 100+ customer consultations, reviews, demos, and follow-ups, turning workflow pain points and technical constraints into clear solution options and next steps.
I supported 100+ production launches and a reporting and operations platform used by 300+ internal and client users. My work covered requirements, integrations, permissions, data validation, QA/UAT, onboarding, and adoption.
At Pixel8 Inc., I managed customer-facing digital and software engagements, led client workshops and demos, and translated business goals into workflows and implementation priorities. Customer feedback, analytics, SEO/CRO, and A/B testing informed iterative improvements; selected optimization engagements produced 20–45% conversion improvement.
In formal proof-of-value and technical evaluations, I defined requirements and success criteria, coordinated test scenarios, documented findings, and presented recommendations. I’ve also supported enterprise security evaluations and used AI-assisted workflows for research, prototyping, troubleshooting, and documentation, with human review.
