Open to opportunities

Gurleen Kaur

@gurleenkaur4

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Technical Business Analyst and Developer specializing in digital tools.

Canada

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What I'm looking for

I seek a role that fosters collaboration and innovation, allowing me to leverage my skills in technology and analysis to drive business success.

I am a Technical Business Analyst and Developer with over four years of experience dedicated to enhancing organizational efficiency through digital tools and automation. My expertise lies in leveraging the Microsoft Power Platform, including Power Apps, Power Automate, and Power BI, to create practical solutions that save time and minimize manual tasks. I thrive on collaborating with stakeholders to understand their needs and translate them into efficient, user-friendly systems.

Throughout my career, I have successfully developed automated workflows and dynamic dashboards that improve data visibility and support informed decision-making. My role at Saint John Ambulance involves analyzing and documenting business requirements, developing innovative technical solutions, and providing end-user training. I am passionate about aligning technology with real business goals, whether it’s streamlining operations or enhancing data-driven insights.

Experience

Work history, roles, and key accomplishments

Current

Technical Business Analyst

Current

Saint John Ambulance

May 2025 - Present (3 months)

Developed, analyzed, and documented business and technical requirements from diverse stakeholders across departments. Built dynamic Power BI dashboards to monitor KPIs and enhance data-driven decision-making.

Power Automate Power BI Stakeholder Engagement Technical Documentation

Software Developer – Analyst

Canadian Blood Services

Dec 2022 - Present (2 years 8 months)

Designed and implemented business process automation using Power Automate, enhancing operational efficiency. Integrated Microsoft Forms, shared mailboxes, and Power BI for streamlined shipping visibility and real-time reporting.

Power Automate Microsoft Forms Power BI Workflow Optimization

Technical Sales Representative

Bell Nordia

Oct 2022 - Present (2 years 10 months)

Provided Tier 1 technical support to customers, resolving hardware/software issues efficiently. Analyzed customer feedback to identify patterns and suggest improvements to product and service delivery.

Technical Support Customer Feedback Analysis

Enterprise Employee Adaptability Analyst

Canadian Blood Services

May 2022 - Present (3 years 3 months)

Developed communication tools using PowerApps and SharePoint to support internal collaboration. Led documentation of technical processes and software solutions for interdepartmental knowledge transfer.

SharePoint)Technical Documentation Corporate Software Platforms

Full Stack Developer

Nova Networks

Sep 2021 - Present (3 years 11 months)

Developed full-stack applications using React and Node.js. Built and integrated RESTful APIs and connected backend services with SQL and MongoDB.

React Node RESTful APIs SQL MongoDB Performance Optimization

Education

Degrees, certifications, and relevant coursework

Algonquin College

Diploma, Computer Programming

2021 -

Grade: 3.93

Currently pursuing a diploma in Computer Programming, focusing on various programming languages, frameworks, and database management. Maintaining a strong academic record with a GPA of 3.93 and consistently achieving Dean's List recognition.