Mohammad Abdullah

Supported small-business clients with digital operations, website updates, CRM-based follow-up, reporting, and day-to-day customer and technical issue resolution. Managed client communication and support requests, provided clear updates, documented follow-up needs, and coordinated solutions across ongoing projects.

Handled high-volume customer inquiries and follow-up through phone-based support and internal support systems, assisting with accounts, billing, service questions, connectivity, and technical issues. Diagnosed and troubleshot fiber internet, managed Wi-Fi, digital phone, TiVo, and cloud DVR issues using diagnostic tools, account systems, and clear step-by-step troubleshooting.

Diagnosed, repaired, and reflashed phones, tablets, laptops, and OCPS iPads; completed software restores, device activations, hardware/software troubleshooting, and post-repair testing. Managed inbound customer and service calls, documented repair tickets, explained technical findings, repair options, estimates, and timelines, and provided updates through completion.

Managed online customer inquiries, orders, returns, disputes, and product issues while providing clear updates and follow-up through digital customer-support channels. Maintained product listings, inventory, and order-flow reporting while coordinating staff workflow for accurate fulfillment and timely customer support.

Led and trained a five-person real estate wholesaling call-center team, tracked call performance, and made high-volume sales calls for high-value property deals while providing attentive phone customer service.

Handled high-volume inbound and outbound call-center conversations with guests, answering vacation-package questions, verifying customer information, and providing professional phone-based service. Scheduled travel dates and managed reservation details while explaining resort options, package requirements, amenities, availability, and applicable fees.

Earned an Associate of Arts degree from Valencia College in 2018.