Open to opportunities

Mohamed Sajad

@mohamedsajad

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IT Executive focused on hands-on POS, hardware support, and IT helpdesk.

Sri Lanka

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What I'm looking for

I seek an IT Executive role providing hands-on hardware and POS support in a collaborative, user-focused environment with opportunities to grow technical responsibility.

I am an IT Executive with hands-on experience in POS systems, thermal printers, and end-user IT support gained through roles at Esoft Technologies and an IT internship at Daraz Sri Lanka (Alibaba Group). I specialize in troubleshooting, installation, configuration, and maintenance of POS hardware and laptops/desktops, and I provide L1 technical assistance with a customer-focused approach.

During my internship and short-term technical role I developed strong problem-solving, asset-management, and documentation practices, plus remote support and routine maintenance skills. I am pursuing an IT Executive role where I can apply my practical support experience and commitment to improving operational efficiency and user satisfaction.

Experience

Work history, roles, and key accomplishments

Technical Executive

Esoft Technologies

Feb 2025 - May 2025 (3 months)

Provided installation, troubleshooting, maintenance, and support for POS hardware and software, configuring thermal printers and POS integrations to improve operational efficiency.

Thermal Printers Installation Technical Support Customer Support

IT Intern

Daraz Sri Lanka

Oct 2023 - May 2024 (7 months)

Provided L1 IT support, diagnosed and troubleshooted hardware and software issues, performed routine maintenance and remote support to ensure smooth operations.

L 1 Remote Support Asset Management IT Helpdesk Documentation Customer Support