Mohamed Sajad
@mohamedsajad
IT Executive focused on hands-on POS, hardware support, and IT helpdesk.
What I'm looking for
I am an IT Executive with hands-on experience in POS systems, thermal printers, and end-user IT support gained through roles at Esoft Technologies and an IT internship at Daraz Sri Lanka (Alibaba Group). I specialize in troubleshooting, installation, configuration, and maintenance of POS hardware and laptops/desktops, and I provide L1 technical assistance with a customer-focused approach.
During my internship and short-term technical role I developed strong problem-solving, asset-management, and documentation practices, plus remote support and routine maintenance skills. I am pursuing an IT Executive role where I can apply my practical support experience and commitment to improving operational efficiency and user satisfaction.
Experience
Work history, roles, and key accomplishments
Technical Executive
Esoft Technologies
Feb 2025 - May 2025 (3 months)
Provided installation, troubleshooting, maintenance, and support for POS hardware and software, configuring thermal printers and POS integrations to improve operational efficiency.
IT Intern
Daraz Sri Lanka
Oct 2023 - May 2024 (7 months)
Provided L1 IT support, diagnosed and troubleshooted hardware and software issues, performed routine maintenance and remote support to ensure smooth operations.
Education
Degrees, certifications, and relevant coursework
Esoft Metro Campus
Higher National Diploma, Computing
2019 - 2022
Completed a Higher National Diploma in Computing focusing on practical IT support and computing fundamentals.
Esoft Metro Campus
Diploma in IT, Information Technology
2019 - 2019
Completed a Diploma in IT covering foundational information technology topics and practical skills.
Zahira College Colombo
Ordinary Level, General Secondary Education
2007 - 2017
Completed Ordinary Level education with general secondary school coursework.
Availability
Location
Authorized to work in
Job categories
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