I founded Mountains Solutions for the U.S. market with a $0 budget and scaled it to $300,000–$360,000 in annual revenue within its first year. I grew the business from one founder to 50+ employees, building client service, recruitment, training, and performance-management departments from the ground up.
I manage 30+ U.S.-based clients each year, primarily in construction and home services, owning relationships from onboarding through renewal. By resolving escalations, balancing client needs with operational capacity, and leading negotiations, I've retained more than half of clients as subscribers for 2+ years in a seasonal industry.
Earlier, I met retention, sales, quality, and customer-service KPIs at NAOS Outsourcing, Centro CDX, and Vodafone UK while supporting English-speaking customers in high-volume environments.
