Open to opportunities

Mohamed Essam

@mohamedessam1

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Professional security engineer with over 11 years of experience.

Egypt

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What I'm looking for

I am looking for a role that challenges me technically and allows for career growth.

I am a professional security engineer with over 11 years of experience in technical support, security operations, and security engineering. My journey began at EFG-Hermes, where I set up and managed security tools to protect the organization from threats. I have a strong background in identity and SIEM technical support, having spent 5 years at RSA Security, where I honed my skills in troubleshooting and resolving complex security issues.

Throughout my career, I have worked in various roles, including Senior Security Support Engineer and Senior SOC Engineer, where I led teams and improved security operations. My hands-on experience with EDR, web filtering, antivirus, and vulnerability scanning tools has equipped me with the knowledge to enhance organizations' security posture. I take pride in mentoring teams and helping them navigate through challenging security incidents, ensuring swift and effective responses.

Currently, I am focused on advancing my career in security engineering and operations, leveraging my extensive experience to contribute to a forward-thinking organization. I am passionate about solving complex issues and continuously improving security measures to protect sensitive information.

Experience

Work history, roles, and key accomplishments

SOC Consultant

Dell Technologies

Mar 2024 - Present (1 year 3 months)

Checked and confirmed alerts from QRadar and LogRhythm to ensure real threats were detected. Acted as the go-to person for serious security incidents, ensuring they were handled quickly and properly.

QRadar LogRhythm EDR Azure Cloud Proxies Email Security Threat Intelligence WAF Incident Response

Senior Principal Engineer Technical Support

RSA Security

May 2021 - Present (4 years 1 month)

Helped new team members get started by guiding them through the onboarding process and ensuring they had the necessary tools and information. Reviewed support cases from the team, provided feedback, and ensured work met quality standards.

Technical Support Quality Assurance Product Testing Training Mentoring Customer Support Documentation

Cloud Support Engineer Security

Amazon Web Services

Nov 2019 - Present (5 years 7 months)

Provided technical support for AWS security services, helping customers resolve issues, improve their cloud security, and optimize their environments. Offered tailored guidance and solutions to enhance cloud security posture.

AWS Security Cloud Security Technical Support Cloud Optimization Customer Support Troubleshooting

Senior SOC Engineer

TE-Data

Dec 2018 - Present (6 years 6 months)

Supervised and supported junior analysts in investigating security incidents using IBM QRadar, ensuring accurate analysis and proper handling of cases. Reviewed daily security alerts in QRadar to spot unusual activity and provided clear advice on how to fix and respond to issues.

QRadar Threat Intelligence Mentoring

SOC Consultant

Fly Dubai

Jan 2018 - Present (7 years 5 months)

Improved SOC operations by building custom dashboards and use cases in RSA NetWitness, supporting junior analysts during investigations and incidents. Updated response procedures and provided remote training to strengthen team skills and threat detection.

SOC RSA NetWitness Incident Response Threat Detection Training Security Analysis

Senior Information Security Analyst

Abu Dhabi Islamic Bank

Jan 2017 - Present (8 years 5 months)

Led testing and evaluation of EDR tools from three different vendors, helping the bank choose the best option and improve its security. Reviewed .NET and Java code, along with database scripts, to find security issues using both manual checks and automated tools.

EDR .NET Java Database Security Code Review Security Analysis

Senior Security Support Engineer

RSA The Security Division of EMC2

Jun 2013 - Present (12 years)

Helped customers fix daily technical issues with RSA products like SecurID, NetWitness, and NetWitness Endpoint, ensuring security and satisfaction. Wrote easy-to-follow help articles to solve common problems, reducing support wait times.

RSA SecurID RSA NetWitness Technical Support Customer Satisfaction Documentation Training

Application Support Engineer

Huawei

Aug 2012 - Present (12 years 10 months)

Troubleshot and resolved daily technical issues related to HUAWEI telecommunication applications like ring back tone and billing. Cooperated with and supported the operation team temporarily with deployment and configuration of HUAWEI applications during project implementation.

Telecommunications Troubleshooting Technical Support Deployment Configuration Management

Information Security Engineer

EFG-Hermes

Aug 2009 - Present (15 years 10 months)

Set up and managed IBM Site Protector and HP Tipping Point to protect the company from threats. Engaged with the Help Desk team to remove malware and fix other security issues, improving response times.

IBM Site Protector HP Tipping Point Nessus Acunetix Websense Kaspersky AdminKit RSA SecurID Safeboot Encryption RSA Envision

Education

Degrees, certifications, and relevant coursework

Cairo University

Bachelor of Electronics and Electrical Communications Engineering, Electronics and Electrical Communications Engineering

Completed a comprehensive program in electronics and electrical communications engineering. Gained foundational knowledge and practical skills in various aspects of the field.