Mohamed Elcott
@mohamedelcott
Results-driven technology manager with extensive leadership experience.
What I'm looking for
With over 15 years of experience in technology management, I have a proven track record of driving efficiency and reducing costs across various industries. My expertise lies in developing and optimizing teams to achieve peak performance, consistently delivering results that enhance productivity and operational effectiveness.
As the Director of IT Operations at YMCA of Greater Seattle, I led a cross-functional team to enhance system stability and performance, achieving a 20% reduction in issues. My initiatives in network optimization and security have resulted in significant cost savings and improved compliance. I am passionate about leveraging technology to create innovative solutions that meet organizational goals and drive business success.
Experience
Work history, roles, and key accomplishments
Director of IT Operations
YMCA of Greater Seattle
Mar 2020 - Present (5 years 3 months)
As Director of IT Operations, I led infrastructure, helpdesk, and application teams, achieving a 20% reduction in issues and tickets. I revamped the corporate network, implemented SD-WAN, and migrated services to Azure, resulting in significant cost savings and enhanced security. I also introduced processes for compliance and project management with a $4 million budget.
Network Automation & Operations Manager
T-Mobile
Nov 2018 - Mar 2020 (1 year 4 months)
Managed teams developing critical enterprise network systems, automating processes that saved ~$2 million annually. I designed support processes and implemented agile methodologies, resulting in improved system performance and reduced outage times.
CRM TechOps Manager
T-Mobile
Feb 2018 - Nov 2018 (9 months)
Oversaw critical CRM systems, enhancing communication with customers. I implemented objectives for a team that increased project completion rates by 25% and automated data collection processes, improving efficiency and compliance.
Technical Leader
Info2Cell
May 2015 - Nov 2017 (2 years 6 months)
Directed technical and business operations, leading a team of 28 professionals. I successfully migrated core services to AWS, implementing microservices and enhancing system performance, achieving a 60% reduction in application response times.
Technical Support Manager
Unknown
Jan 2013 - May 2015 (2 years 4 months)
Administered virtualized and physical hosts, enhancing IT procedures based on ITIL framework. I led initiatives that reduced outages by 40% and maintained a secure network connecting with over 80 telecom providers.
Managing Director
LGL
Feb 2012 - Oct 2012 (8 months)
Redesigned and migrated the LMS to the cloud, improving user experience and increasing student registrations by 36%. Implemented marketing campaigns that boosted customer acquisition and reduced operational costs.
Operations Manager
LGL
Jul 2010 - Feb 2012 (1 year 7 months)
Directed daily operations and developed strategies to enhance productivity. Improved team coordination and communication, significantly boosting project outcomes and meeting deadlines.
Middleware Production Analyst 3
T-Mobile
Jan 2007 - Jul 2010 (3 years 6 months)
Coordinated deployment schedules for middleware applications, ensuring alignment with business initiatives. Maintained a flawless track record of on-time deployments through effective project management.
General Manager
Qasid Language Institute
Jul 2004 - Sep 2006 (2 years 2 months)
Established processes for admissions and student services, resulting in a 50% annual increase in enrollment. Focused on enhancing student experience and operational efficiency.
Enterprise Test Solutions Lead
AT&T Wireless
Jun 2000 - Oct 2003 (3 years 4 months)
Led enterprise teams in application stack support and recognized as the SME for a new middleware system. Awarded for contributions to a federally mandated project.
Education
Degrees, certifications, and relevant coursework
Warwick Business School
Master of Business Administration, Business Administration
Grade: Distinction
Completed a Master of Business Administration (MBA) with Distinction, focusing on advanced business management strategies and leadership skills.
University of Washington
Bachelor of Business Administration, Management Information Systems
Earned a Bachelor of Business Administration with a concentration in Management Information Systems and Information Technology, emphasizing the integration of technology in business.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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