Mohamed Ao

Cold called potential customers to sell products or services, utilizing scripts to provide information on product features and benefits. Persuaded customers by demonstrating how products met their needs and accurately recorded customer information and call details.

Supervised team activities and daily operations, ensuring efficient and accurate task completion. Trained new team members on processes, safety procedures, and best practices, while delegating tasks based on workload and priorities. Monitored performance, tracked productivity, and addressed issues such as equipment malfunctions or staff shortages.

Organized bookshelves and displays to create visually appealing environments, assisting customers in finding books and providing knowledgeable recommendations. Operated the POS register system efficiently, managing inventory by monitoring stock levels and restocking shelves. Contributed to promotional activities and maintained a clean and organized store appearance.

Explained energy unit rates and pricing structures to potential customers, providing tailored quotes and competitive comparisons. Guided customers through the process of switching energy providers and offered expert advice on energy plans and services. Built trust and maintained a customer-focused approach to achieve satisfaction and loyalty.

Picked and packed items according to order specifications, ensuring secure packaging and performing quality checks for damage or defects. Labeled packages correctly and recorded packed items in inventory systems to maintain accurate stock levels. Coordinated with other warehouse staff to ensure timely order completion.

Collected payments, processed transactions, and managed financial operations for customers. Performed troubleshooting on computers, maintained hardware, and updated software to ensure optimal system performance. Installed and updated virus-scanning software to protect systems from security threats.

Shared information about loyalty programs, warranties, and maintenance plans to increase revenue. Highlighted product features through demonstrations, answering customer questions and addressing concerns. Used consultative techniques to understand customer needs and recommend optimal products.

Completed a Bachelor of Arts in Linguistics. Developed strong analytical and communication skills through the study of language structure and usage.