Mohamed Amine Lemkecher

ML

Looking for a job

Mohamed Amine Lemkecher

@mohamedaminelemkeche

Integration Specialist at SupportYourApp configuring HubSpot, Zendesk, Freshdesk, and Intercom workflows and integrations.

At SupportYourApp, I lead client onboarding and SaaS implementations, turning business requirements into CRM, helpdesk, and integration configurations. I work hands-on with HubSpot, Zendesk, Freshdesk, and Intercom, and test configurations against client requirements before go-live.

I also build and maintain connected-system integrations using APIs, webhooks, field mapping, and Zapier. I troubleshoot data-sync issues, document configurations, and train end users; previously, I supported technical support operations and coached agents at SupportYourApp.

Experience

Work history, roles, and key accomplishments

SU

Current

Integration Specialist

Current

SupportYourApp

Aug 2025 - Present (1 year 2 months)

Lead end-to-end client onboarding and SaaS implementation, configuring CRM and helpdesk platforms and building integrations. Manage data imports, test configurations, and document and train users.

SU

Customer Support Consultant / Shift Supervisor

SupportYourApp

Nov 2021 - Aug 2025 (3 years 9 months)

Supervised shifts on a technical support project, overseeing troubleshooting, escalations, and daily operations. Delivered multi-channel support and coached and trained agents.

Technical Support Troubleshooting Escalation Management Team Coaching Training Onboarding Multichannel Support

MG

Customer Service Technical Support

MoGi Group

May 2021 - Nov 2021 (6 months)

Resolved account, purchase/refund, and application issues, guiding users through technical troubleshooting and follow-up.

Technical Support Troubleshooting Customer Service

CA

Customer Service Technical Support

5CA

Jul 2019 - Mar 2021 (1 year 8 months)

Provided chat and email technical support, investigating account/access, payment/refund, and in-game technical issues.

Technical Support Live Chat Email Support Troubleshooting

TE

Technical Support Agent

Teleperformance

Sep 2015 - Apr 2017 (1 year 7 months)

Diagnosed product and service issues by phone and email, escalated complex cases, and documented resolutions in the support system.

Technical Support Troubleshooting Escalation Management Documentation

Education

Degrees, certifications, and relevant coursework

US

Université Centrale Privée de Santé

Studies in Health Sciences, Health Sciences

2014 - 2017

Pursued studies in Health Sciences at Université Centrale Privée de Santé in Tunisia from 2014 to 2017.

Tech stack

Software and tools used professionally

Intercom

Zendesk

HubSpot

Linux

Twilio

Zapier

FreshDesk

Microsoft 365

Availability

Looking for a job

Location

Tunisia

Authorized to work in

Salary expectations

60k+ USD

Job categories

Integration Specialist SaaS Implementation Specialist

Skills

SaaS Implementation Client Onboarding Requirements Gathering CRM Configuration Helpdesk Configuration System Integration APIs REST APIs Webhooks Workflow Automation Zapier Field Map Data Imports Data Migration Troubleshooting Sync Issues

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