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Mohamed abugrara

@mohamedabugrara

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IT Project Manager at Nawasi Libya, supporting staff and managing helpdesk tickets across IT operations.

Libya

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At Nawasi Libya, I provide Tier 1–2 technical support, manage helpdesk tickets, and support system setup, maintenance, and user onboarding.

At Cesvi Fondazione Onlus, I led IT planning and telecom infrastructure rollouts across six regional hubs. I increased asset management efficiency by 30% with a centralized inventory system and launched a helpdesk ticketing system.

At Moomken Organization, I developed and maintained organizational websites using WordPress and web technologies. I also streamlined team workflows with project management apps and reporting dashboards.

Earlier, as a Software Engineer at Tarmiz Tech and Technology, I developed internal software solutions, management systems, and tracking tools. I’m currently pursuing an M.S.E. in Software Development.

Experience

Work history, roles, and key accomplishments

Current

Project Manager

Current

Nawasi Libya

Oct 2025 - Present (1 year)

Provided Tier 1–2 technical support, resolved hardware, software, network, and account issues, and managed helpdesk tickets. Coordinated with vendors and internal teams to maintain IT operations.

Technical Support Help Desk Management Hardware Software Networking Vendor Management

Senior Information Technology Officer

Cesvi Fondazione Onlus

Jan 2022 - Feb 2025 (3 years 1 month)

Led IT budgeting, planning, and rollout of telecom infrastructure across six regional hubs. Implemented secure IT systems, oversaw hardware procurement, and directed end-to-end network design.

IT Budgeting Telecom Infrastructure Hardware Procurement network design Asset Management helpdesk systems

Information Technology Officer

Cesvi Fondazione Onlus

Feb 2020 - Apr 2022 (2 years 2 months)

Provided Tier 1–2 IT support for software, hardware, and infrastructure issues. Coordinated IT procurement, monitored CCTV, and developed an IT asset inventory system.

IT Support Hardware Software Infrastructure CCTV Asset Management Procurement

Information Technology Project Coordinator

Moomken Organization

May 2019 - Jun 2020 (1 year 1 month)

Developed and maintained organizational websites using WordPress and web technologies. Managed website performance, security updates, and SEO optimization.

WordPress Web Development HTML CSS JavaScript SEO Project Management

Software Engineer

Tarmiz Tech and Technology

Feb 2015 - Feb 2020 (5 years)

Developed and maintained internal software solutions, designed system architectures, and implemented web-based and desktop applications. Performed debugging, troubleshooting, and system optimization.

Software Development System Architecture Web Applications Desktop Applications Debugging Databases Process Automation