Open to opportunities

Amira Abosrir

@amiraabosrir

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Highly competent Software Engineer with over ten years of experience.

Libya

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What I'm looking for

I am looking for a role that fosters innovation, encourages professional growth, and values collaboration.

I am a highly competent Software Engineer with over ten years of experience in spearheading the development of large-scale software solutions. My expertise lies in deploying intuitive solutions that meet customer design requirements and exceed project deadlines. I have a proven track record of driving customer satisfaction and loyalty while reducing operational maintenance costs through automated testing and debugging.

Throughout my career, I have provided technical mentorship, resulting in improved code quality, system reliability, and team productivity. My experience includes working as a Software Engineer, Operations Manager, and Billing Engineer, where I have successfully implemented new systems and processes that significantly enhanced productivity and reduced bugs. I am passionate about leveraging my skills to contribute to innovative projects and drive organizational success.

Experience

Work history, roles, and key accomplishments

Current

Billing Engineer

Current

Telecom and Technology

Mar 2013 - Present (12 years 3 months)

Worked on Huawei BSS solutions, preparing plans for solution scoping and implementation. Analyzed business requirements and prepared technical documentation to assist with ongoing operations.

Technical Documentation Business Analysis Solution Design Project Management

Current

Software Engineer

Current

Telecom and Technology

Feb 2012 - Present (13 years 4 months)

Responsible for installing, configuring, and upgrading systems. Conducted daily health checks on servers and created reports on system status while analyzing project life cycles and requirements.

Installation Configuration Testing

Operations Manager

Telecom and Technology

Apr 2016 - Jan 2022 (5 years 9 months)

Developed and implemented a new scheduling system that increased staff productivity by 25%. Collaborated with departments to reduce system bugs by 30% and improved IT ticket resolution by 40% through a new ticketing system.

Scheduling Productivity Collaboration Performance Management

Call Center Agent

Telecom and Technology

Sep 2007 - Feb 2012 (4 years 5 months)

Handled over 50 complex customer claim calls daily, providing technical support and resolving complaints. Maintained a 98% customer service satisfaction rating while managing ticket resolutions and providing timely reports to management.

Customer Service Technical Support Ticketing

Education

Degrees, certifications, and relevant coursework

HUAWEI

Certification, Network Engineering

2024 - 2024

Participated in the Huawei AAA System Upgrade & WIFI Project, focusing on system upgrades and project implementation.

The Libyan Academy for Communications and Informatics

Certification, Computer Programming

2024 - 2024

Achieved a Python Foundation Certification, enhancing programming skills and knowledge in Python.

MCIT

Certification, System Administration

2023 - 2024

Completed a course in Redhat System Administration and Shell Scripting, focusing on system management and automation.

HUAWEI

Certification, Network Engineering

2023 - 2023

Engaged in the LTT NG BSS Project, contributing to the development and analysis of business requirements.

Higher Diploma College of Computer Technology

Higher Diploma, Information and Communication Technologies

2003 - 2007

Studied Information and Communication Technologies with a focus on software and applications development, as well as database and network design and administration.