Open to opportunities

Khaled Gdayem

@khaledgdayem

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IT support professional specializing in troubleshooting and customer service.

Libya

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What I'm looking for

I am looking for a dynamic IT role that fosters growth and collaboration.

I am an IT support professional with a strong foundation in troubleshooting, customer service, and system administration. Recently, I completed the Google IT Support Professional Certificate, which provided me with hands-on experience in various IT domains, including networking and security. My goal is to leverage this knowledge in a full-time role within the Information Technology sector.

In my previous roles, I have successfully managed IT support tasks, including setting up computers, managing user accounts, and ensuring system security. I have also worked on extending network infrastructure and installing surveillance systems. My experience as a freelancer has allowed me to provide technical services to private entities, further enhancing my problem-solving skills and adaptability in diverse environments.

Experience

Work history, roles, and key accomplishments

IT Support

Freelance

Jan 2024 - Present (1 year 5 months)

Provided technical services to various private entities as a freelance IT professional. Offered comprehensive IT support solutions tailored to client needs.

IT Support Customer Support Troubleshooting Remote Desktop Protocol TeamViewer

IT Support Specialist

Libyan Professional Technology

Mar 2023 - Present (2 years 3 months)

Managed user accounts by adding and deleting employees from the domain and resetting passwords while controlling group policy. Performed system monitoring, updates, backups, vulnerability detection, and exported reports from control systems.

Windows Server Active Directory Group Policy System Administration Troubleshooting System Monitoring Data Backup

Technician

The Manager

Mar 2022 - Present (3 years 3 months)

Established and extended network cables for infrastructure projects. Installed analog surveillance cameras and managed associated cabling extensions.

Networking Infrastructure Troubleshooting

Education

Degrees, certifications, and relevant coursework

University of Tripoli

Bachelor of Mechanical and Industrial Engineering, Mechanical and Industrial Engineering

Completed a five-year academic program at the University of Tripoli. This program provided a comprehensive education in mechanical and industrial engineering principles.

Google

Professional Certificate, IT Support

Completed an eight-month IT support program developed by Google. The program covered troubleshooting, customer service, networking, operating systems, system administration, and security, and included hands-on labs.