Open to opportunities

Modesta User

@modestauser

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Data analyst with expertise in digital asset management and customer success.

United Kingdom

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What I'm looking for

I am looking for a role that values data-driven decision-making and offers opportunities for growth in a collaborative environment.

I am a dedicated data analyst currently pursuing a degree in Applied Artificial Intelligence at Aston University. My background in Zoology has equipped me with a unique perspective on data interpretation and analysis. I have honed my skills through various roles, including as a Digital Asset Coordinator and Customer Success Specialist, where I successfully implemented data-driven strategies that improved client satisfaction and operational efficiency.

In my most recent role as a Retail Assistant, I managed daily operations and compliance tasks, ensuring high standards for operational efficiency. My ability to analyze stock management activities led to a significant reduction in discrepancies and improved restocking processes. I am passionate about leveraging data to drive business decisions and enhance customer experiences, and I am eager to bring my analytical skills to a dynamic team.

Experience

Work history, roles, and key accomplishments

Current

Retail Assistant

Current

VPZ

Mar 2024 - Present (1 year 3 months)

Manages daily operations and compliance tasks, ensuring accuracy and efficiency. Conducts stock management and delivers exceptional customer service, contributing to increased customer satisfaction and sales.

Zenput Customer Service Team Collaboration Time Management

Digital Asset Coordinator

Ecomlabs

Aug 2022 - Sep 2023 (1 year 1 month)

Tracked digital asset performance and provided insights for marketing strategies. Collaborated with clients for tailored solutions and implemented processes for efficient digital asset management.

Digital Asset Management Data Analysis Workflow Optimization Marketing Strategies Team Collaboration Customer Support Brand Representation Process Improvement

Customer Success Specialist

mPharma

Jan 2022 - Sep 2022 (8 months)

Responded to customer inquiries while maintaining confidentiality. Assisted patients with insurance details and scheduled appointments, enhancing overall customer experience.

Confidentiality Scheduling Customer Feedback Communication Skills Problem Solving Time Management

Executive Assistant and Translator

Olam Flour Mill

Mar 2020 - Jan 2022 (1 year 10 months)

Managed schedules and correspondence for the Chief Engineer, provided translation services, and collected operational data to support decision-making and improve efficiency.