Muhammad AmerMA
Open to opportunities

Muhammad Amer

@muhammadamer

Data Analyst with expertise in Python, SQL, and predictive modeling.

United Kingdom
Message

What I'm looking for

I am looking for a role that challenges me and allows for growth in data analytics, with a focus on innovative projects and collaborative environments.

I am a Data Analyst with a Post Graduate Certificate in Data Science from City University London, bringing both UK and international experience in delivering data-driven results for tech and e-commerce sectors. My expertise lies in Python, SQL, and Power BI, where I have successfully achieved significant improvements in decision accuracy and e-commerce sales through predictive modeling and analytics.

In my previous role as a Data Scientist at Dragonfly AI, I designed and deployed machine learning models that optimized product placement on Amazon, resulting in a 30% increase in visibility and a 25% uplift in sales. I have a proven track record of leading cross-functional analytics teams and translating complex datasets into actionable insights, which has driven substantial business impact across various projects.

My experience as a Quality Business Analyst at Ibex Global has further honed my skills in analyzing performance metrics and producing actionable insights to enhance operational efficiency. I am passionate about leveraging data to inform strategic decisions and continuously seek opportunities to grow and contribute to innovative data solutions.

Experience

Work history, roles, and key accomplishments

IG
Current

Quality Business Analyst

Ibex Global

May 2025 - Present (2 months)

Analyzed Amazon Customer Service agent performance using key KPIs such as empathy, average call handling time, understandability, and concession rate. Produced actionable insights from service data to guide operational improvements and deliver on Amazon's client-set performance targets.

DA

Data Scientist

Dragonfly AI

Feb 2021 - Present (4 years 5 months)

Designed and deployed ML models with Python and TensorFlow to optimise Amazon product placement, achieving a 30% increase in product visibility. Conducted data-driven A/B testing and colour psychology analysis, resulting in a 25% uplift in e-commerce sales.

AF

Data Analyst

Asia Poultry Feeds

May 2019 - Present (6 years 2 months)

Built predictive analytics models in Python and R for early poultry disease detection, leading to a 40% reduction in health-related issues. Collaborated with veterinary experts to integrate data analytics into health management, focusing on trend analysis and proactive interventions.

NJ

Social Media Manager

Neemar Jewels

Sep 2016 - Present (8 years 10 months)

Planned and executed content strategies that enhanced audience engagement and brand visibility across social platforms through analytics-driven campaigns. Analysed social media metrics, applied SEO techniques, and coordinated with marketing teams to optimise online presence and ensure brand consistency.

Education

Degrees, certifications, and relevant coursework

City, University of London logoCL

City, University of London

Post Graduate Certificate, Data Science

Focused on advanced analytics, machine learning, and data visualization techniques relevant to business intelligence roles.

Forman Christian College logoFC

Forman Christian College

Bachelor of Science, Computer Science

Included coursework in programming, algorithms, and database management, building foundational skills for data analysis.

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Muhammad Amer - Quality Business Analyst - Ibex Global | Himalayas