Moataz Abboud

I’m a results-driven customer service and client relations professional with more than 15 years of experience across healthcare insurance, telecommunications, retail sales, and service operations in the UAE and Egypt. In my current role as a Senior Customer Care Executive at Cigna Healthcare Insurance, I manage and resolve client and customer service inquiries, using root cause analysis to drive first-contact resolution and service recovery. I also improved the Customer Satisfaction Score from 90% to 95% through effective complaint handling and escalation management.

I build consultative partnerships across Sales, Client Management, Underwriting, and Operations to deliver client-focused solutions, and I train new joiners on systems and portals to support performance against SLAs and KPIs. Previously at Etisalat, I managed a portfolio of telecom products, supported frontline knowledge development, coordinated internal teams for accurate product and promotion details, and resolved billing and connectivity concerns while consistently achieving sales targets. My professional ethos is simple: deliver high-quality outcomes, communicate clearly on impact, and continuously improve processes to meet customer and business expectations.