Looking for a job

Mónica Sandiares

@mnicasandiares

Message

SAP & IT operations leader driving finance application stability and transformation.

Portugal

Message

What I'm looking for

I seek a senior IT/finance role where I can lead global SAP application operations, drive transformations, mentor teams, and partner with finance to deliver measurable service improvements and strategic integrations.

I am an experienced SAP and IT operations leader specializing in Finance applications, delivering stable production support, continuous improvement and integrations across SAP Concur, Ariba, S/4HANA, BPC and other global finance systems. I lead cross-functional teams, manage major incidents, prioritize enhancement backlogs and drive projects such as Sybase-to-HANA migration and global rollouts to maximize business value.

With a strong background in application support, service management and stakeholder partnership, I combine technical understanding with people leadership to align roadmaps with finance outcomes, ensure compliance (C-SOX) and improve service KPIs and user satisfaction across multinational environments.

Experience

Work history, roles, and key accomplishments

Current

Head of SAP AMS & IT

Current

COFCO International

Oct 2023 - Present (2 years 4 months)

Lead SAP application support and global finance IT operations, driving incident resolution, continuous improvement and rollout of integrations (Concur, Ariba, SuccessFactors, S/4Hana) to improve service KPIs and reduce recurring issues.

Concur Ariba SAP BPC Incident Management Problem Management Service Operations Team Leadership

IT Service Manager Finance

COFCO International

Mar 2019 - Oct 2023 (4 years 7 months)

Owned finance application services, cost and value of service, led operations and enhancements for SAP Ariba, Concur, BPC and global ERP to improve service health and deliver KPI-driven continuous improvement.

Service Management Ariba Concur SAP BPC Problem Management Stakeholder Management

IT Operations Finance Lead

eDreams ODIGEO

Jan 2018 - Feb 2019 (1 year 1 month)

Managed measurement and monitoring of finance operations, supported back-office reconciliation processes, data sourcing and ETL coordination to ensure accounting data quality and reconciliation effectiveness.

Reconciliations ETL Qlikview Jira Data Quality

Commercial Sales Executive

SAP Emea Inside Sales S.L.

Dec 2016 - Dec 2017 (1 year)

Managed commercial and channel sales for SMBs in the Portuguese market, driving direct and indirect sales, account management, partner relationships and pipeline generation.

Sales Account Management Channel Management Demand Generation Social Selling

Business Developer / Consultant

SAP Emea Inside Sales S.L.

Oct 2015 - Nov 2016 (1 year 1 month)

Generated and qualified leads for Iberia region via inbound/outbound campaigns, executed prospecting strategies and handed over validated opportunities to sales teams.

Lead Generation Inbound Sales Prospecting CRM Campaign Execution Territory Planning

Accountant P2P

Fresenius Medical Care

May 2015 - Sep 2015 (4 months)

Processed vendor invoices, credit memos and payments, reconciled vendor accounts and maintained vendor master data to meet service level agreements during transition.

Accounts Payable Payments Invoice Processing SAP

IT Analyst

HCL Poland

Apr 2014 - Apr 2015 (1 year)

Provided hardware, software and network support, managed vendor relationships, administered user access controls and documented incidents in the call tracking system.

IT Support Incident Management Vendor Management Network Support

General Accountant

Croma Publicidade Lda

Jan 2014 - Mar 2014 (2 months)

Handled sales invoicing, invoice verification, monthly closings and client collections while supporting preparation of tax returns and financial reporting.

Invoicing PHC ERP Accounts Receivable Collections Financial Reporting Month End Close

Partner Business Executive

Cetelem Banco BNP Paribas

Dec 2012 - Nov 2013 (11 months)

Supported partner stores and customers, handled customer inquiries and technical support for payments, processed service requests and managed customer communications.

Customer Support Payments Technical Support CRM Partner Support

Backoffice Toll Operations

Ascendi O&M

Aug 2011 - Nov 2012 (1 year 3 months)

Analyzed and optimized internal backoffice processes and managed exclusive processes with a traffic partner to improve operational accuracy.

Operations Back Office Process Improvement

Customer & Backoffice Ops

PT Comunicações

Oct 2010 - Jul 2011 (9 months)

Provided technical customer support for TV, internet and phone services, clarified invoices in SAP and managed CRM case handling in Siebel.

Customer Support SAP Technical Support Troubleshooting Multichannel Support

General Account / Sales

AJMAIA-António J. Vieira Maia

Feb 2008 - Jan 2010 (1 year 11 months)

Managed retail sales of computer equipment, invoicing, account filing and supported monthly and annual financial statement preparation.

Sales Invoicing PHC Primavera Sage Customer Service Financial administration

Customer Support Representative

PT Comunicações

Oct 2004 - Jul 2007 (2 years 9 months)

Handled customer inquiries for TV, internet and phone services, clarified billing questions and provided English-language support using SAP and Siebel CRM.

Customer Support SAP Billing Support Troubleshooting Multilingual Support Technical assistance

Education

Degrees, certifications, and relevant coursework

Instituto Politécnico do Porto (ISEP)

Licenciatura, Chemical Engineering

2003 - 2011

Completed Licenciatura in Chemical Engineering with coursework in instrumental analysis, separation processes, heat transfer, and economic analysis of projects.