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MJ Pelenio

@mjpelenio

Reliable virtual operations assistant with 3 years of client/admin support experience, skilled in accurate records, communication, and remote operations.

Philippines

Message

What I'm looking for

I’m seeking a long-term remote opportunity where I can support operations and administrative needs—covering order processing, accurate records, and responsive client support—while continuously growing in a stable, rewarding virtual environment.

I’m a reliable, detail-oriented professional with 3 years of experience providing excellent customer service while managing transactions efficiently. I’m skilled in handling data accurately, communicating effectively with customers, and maintaining organized records.

I enjoy supporting online businesses with administrative tasks, order processing, and remote operations. At work, I managed customer orders, payments, refunds, and inquiries with accuracy while keeping a positive service experience.

I also perform administrative support and workflow coordination by organizing transaction data, adapting quickly to new systems and processes, and reporting payment issues, price markups, and SKU discrepancies to maintain accurate records.

Experience

Work history, roles, and key accomplishments

Retail Cashier & Admin Support

Ace Hardware Philippines, Inc.

Mar 2023 - Mar 2026 (3 years)

Managed customer orders, payments, refunds, and inquiries with accuracy while maintaining a positive service experience. Performed administrative tasks, maintained organized transaction records, and identified payment issues, price markups, and SKU discrepancies to support accurate inventory tracking.

Customer Support Cash Handling Refund Tracking Order Processing Record keeping Administrative Support