Mi User
@miuser
I am a detail-oriented analyst specializing in research, data analysis and cyber threat intelligence support.
ItalyWhat I'm looking for
I am a detail-oriented analyst and communicator with experience in research, data analysis, and content operations.
At Bright Side I analyzed content metrics, managed QA, and mentored new hires to improve quality and engagement. At Yandex I resolved complex customer inquiries, developed training materials, and supported high-profile cross-functional partnerships.
I am proficient in documentation, knowledge management, Excel and Google Sheets (pivot tables, formulas), and familiar with Asana and Trello. I apply OPSEC-minded processes to ensure procedural compliance and clear reporting. I hold certifications in SMM and SEO and have been recognized as Employee of the Month.
I am eager to apply my research and operational expertise to cyber threat intelligence, producing actionable insights and supporting security-focused teams.
Experience
Work history, roles, and key accomplishments
Content Writer
Bright Side
Jan 2022 - Present (3 years 7 months)
Analyzed content metrics and peer performance to identify trends and inform editorial strategy; maintained QA standards and incorporated feedback to ensure consistent article quality. Onboarded new hires and tailored content for a global audience to improve engagement and cultural relevance.
YACustomer Support Specialist
Yandex
Nov 2019 - Dec 2021 (2 years 1 month)
Managed and resolved complex customer inquiries and pre-trial claims while collaborating with legal teams and reducing escalations through root-cause analysis and reporting. Developed training materials and knowledge-base articles and led partner projects with joint promotions exceeding $5M.
Education
Degrees, certifications, and relevant coursework
UTUniversity of Trieste
Bachelor of Science, International Economics and Financial Markets
Pursuing a Bachelor of Science in International Economics and Financial Markets with expected completion in 2027.
Skillbox
Profession SMM Manager, SMM, Copywriting, Targeting
Completed the Profession SMM Manager program covering SMM, copywriting, and targeting in 2024.
SKSkillbox
SEO PRO, SEO
Completed the SEO PRO program in 2023.
CBCollege of Linguistics and Humanities (MSLU branch)
Secondary Vocational Education, Records Management and Documentation Support for Management
Grade: 8.7/10
Completed Secondary Vocational Education in Records Management and Documentation Support for Management in 2019 with a GPA of 8.7/10.
MUMoscow State University
Diploma, Research Project (Air Pollution and Automotive Transport)
Awarded a diploma for a research project on air pollution and automotive transport in 2015.
Tech stack
Software and tools used professionally
Availability
Location
ItalyAuthorized to work in
Job categories
Interested in hiring Mi?
You can contact Mi and 90k+ other talented remote workers on Himalayas.
Message MiFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
